This review was chosen algorithmically as the most valued customer feedback. Yes, though this varies by region (see above). In 2023, unvaccinated travelers are welcome. Complete and return the forms to the visa company in a timely manner so that you will have your documentation in time to travel. VRC and Carrier are not liable for any denial of Services by the Carrier, air carriers, hotels, restaurants or other independent suppliers. As of June 10, 2022, select ocean voyages on Viking Orion and expedition voyages on the Viking Octantis in the U.S. and Canada will continue to require a pre-departure COVID-19 test. Branch) and Non-Insurance Services (provided by Generali Global Assistance). Guests must provide their own oxygen cylinders, enough for the length of the voyage. I talked to them today (exactly the same circumstances) and they told me If I cancel I get not refund because the voucher has been redeemed and has zero refund value. Disappointed with Viking Cruises cancellation policy. Yes, passengers aged under 17 (with testing). For a missing U.S. national and all serious felonies (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10,000) the incident must be reported to the F.B.I. Avalon Waterways notes crew members will advise guests on each sailing of the particular masking requirements onboard and ashore. Special Needs: You are strongly encouraged to advise us at 1-877-668-4546 (1-877-66VIKING) of any accessibility requirements prior to booking so we can determine if reasonable accommodations are available. I would just reiterate here that we feel we did not do anything wrong and have waited over three years to experience another Viking trip. Yes -- see above. Fully vaccinated passengers must present proof of vaccination to waive the testing requirements. Is A Pre-Arrival COVID-19 Test Required? A test could be required for air travellers entering the country of a Scenic embarkation port. The 2 doses must be administered at least 28 days apart. Before departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. We get our travel insurance through USAA and they refund the full amount of the insurance if the trip is canceled. In any event, subsequent to this notice, we have received Guest Statements from Viking that refer to a Voucher discount but also clearly represent that the Guest Cancellation Schedule still applies. Is A Pre-Arrival COVID-19 Test Required? They certainly want their money a year in advance of the trip. Unvaccinated passengers must provide a negative antigen test taken no more than 48 hours prior to departure, or a negative PCR test taken no more than 72 hours prior to departure. Cylinders must have the capability of being stored securely, upright, in a fixed system for the duration of the cruise. Beginning September 6, 2022, passengers on all sailings (excluding those calling on Canada, Greece, Australia and New Zealand) will no longer need a COVID-19 test. They reserve the right not to use your photo for any reason. If you would like to obtain your visa through our partner, please visit their website and download a visa kit. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. Are Any Unvaccinated Passengers Able to Sail? http://www.vikingcruises.com/terms-conditions/index.html. Due to the potentially hazardous nature of supplemental oxygen, the tanks must be stored in a secure area. Beginning September 3, 2022, with proof of negative COVID-19 test. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. For the over 12s, this includes a booster dose where eligible. This complaint was posted by a verified customer. Panama Canal cruises are excluded. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. Now, let's talk about their insurance, another $1, 838. Effective Date: November 1, 2021 CHANGES AND CANCELLATION BY US B1. Click to see Future Cruise Credit FAQs and special Future Cruise Credit offers. Scenic. Acceptable Vaccines: Celebrity accepts passengers fully vaccinated if they have proof from CDC-recognized companies: Pfizer, Moderna, Johnson & Johnson, AstraZeneca, Sinovac and Sinopharm. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. 0000001948 00000 n No, though facial recognition and temperature checks will be performed prior to board. Are Any Unvaccinated Passengers Able to Sail? Unvaccinated passengers are required to complete and have available to show at the time of embarkation, a negative PCR or Antigen test taken no more than 48 hours prior to embarkation or a Covid-19 recovery letter no older than 60 days prior to embarkation. Are Any Unvaccinated Passengers Able to Sail? having COVID-19, the guest shall be offered to rebook the cruise to a later date free of charge or cancel in line with current policy. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Masks and Physical Distancing Requirements: Masks are optional. Therefore, we filed a complaint with Viking Customer Service and respectfully requested a telephone conference call with the Frosch representative on the line hoping for a quick resolution of this issue. The timing is explained within the kit instructions. This guarantee is combinable with all other Viking offers available. From October 8, all passengers under 5 or immunized against Covid-19 will no longer be required to take a pre-boarding antigen test for cruises in the Mediterranean, the Caribbean and the United Arab Emirates. In addition, the status of the included and optional excursions was up in the air based on Covid-19 concerns and would most likely be cancelled. Who Needs to Be Vaccinated: Beginning September 5, Silversea will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from destinations that still require a vaccine, including Australia, Canada and Greece. [protected]. Viking Cruises' Risk-Free Guarantee Policy Yes, unvaccinated passengers (under 12s) must present a negative result from a PCR test taken within 3-days, or an antigen test taken within 2-days, of departure. 0000011736 00000 n Viking emailed Mar 2 2020 offering a voucher for the 75% cancellation fee those on cruises in Apr. Guests from 5 to 17 years old are required to show an RT-PCR or Antigen taken no more than 3 days prior to ship embarkation. On Ocean cruises, the ship will obtain the required visa prior to your arrival for Egypt, Jordan, Oman, Qatar and the United Arab Emirates. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; Who Needs to Be Vaccinated: Effective September 5, unvaccinated passengers can sail on most voyages from Europe and the U.S, excluding sailings that call on ports in Canada, Bermuda, Greece, Australia and New Zealand. 0000004722 00000 n Guests must provide their own accessories including: Wrench and tools required for initiation of a new cylinder, All connection accessories required to attach tubing to cylinder and access the flow of oxygen. Yes, as of September 2022. The Carrier has zero tolerance for crime on board its vessels. 0000006747 00000 n Yes, children aged 11 and under. The final dose must be completed at least 14 days before sailing. Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. ComplaintsBoard.com is a leading complaint resolution website on the Internet. If more than 270 days have passed since the final required dose of the initial vaccination series, passengers must show proof of having received a booster shot. Specific protocols and procedures may evolve over time to adapt to various conditions or travel regulations in the destinations in which we operate. If the length of the itinerary prohibits the initial on-loading of sufficient oxygen cylinders, the guest must make their own arrangements for additional cylinders or refills with a port. Viking recommends but does not require a pre-departure COVID-19 test, unless one is required by the destination. Kids under 2 years of age are not required to test. Who Needs to Be Vaccinated: All passengers need to be vaccinated. Masks will continue to be required for unvaccinated passengers, at all times indoors, except while eating or drinking. The company left an official comment to this complaint. Who Needs to Be Vaccinated: Passengers on voyages 16 nights or over in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. Are Any Unvaccinated Passengers Able to Sail?Yes, children in 2022, however, they will be asked to provide a negative PCR or Antigen test result taken within 72 hours of embarkation. Is A Pre-Arrival COVID-19 Test Required? These requirements end October 4, 2022. Thank you. Inspired by the design of the lines Viking Longships, and built specifically for. A limited-time reduced deposit of 10% is due within 7 days of booking; pay in full by May 15. . In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. Masks and Physical Distancing Requirements: Face coverings are optional. 0000002091 00000 n Thank you in advance for your prompt attention to this issue. Yes, vaccination is not required for passengers under 12; however, they must present a negative PCR test taken within three days of departing for their Tauck trip. Are Any Unvaccinated Passengers Able to Sail? Small Luxury Ship. 221101 Booking Conditions (UK) Page 3 of 19 B. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? Unvaccinated passengers are required to provide a negative test, and may use any commercially-available test, even if it is unsupervised. There were none available before 2023. IF WE CHANGE YOUR TRAVEL ARRANGEMENTS BEFORE DEPARTURE B1.1 We hope and expect to be able to provide you with all the services we have confirmed to you in our Confirmation Invoice and/or ATOL Certificate. Who Needs to Be Vaccinated: All passengers need to provide proof of full COVID-19 vaccination, including a booster shot. It would be applicable if you paid cash. Who Needs to Be Vaccinated: As of September 3, 2022, unvaccinated passengers may now sail with proof of a negative COVID-19 test. Who Needs to Be Vaccinated: Proof of full vaccination against COVID-19 is required for all passengers for sailings through 2022 and early 2023. Step By Step: How to Submit Comments on Cruise to the CDC, Photos From MSC Cruises' Return to Sailing in the Mediterranean. Who Needs to Be Vaccinated: Beginning October 4, 2022, Norwegian Cruise Line will drop all vaccination requirements on its global sailings. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. Yes, passengers aged 4 and under. Are Any Unvaccinated Passengers Able to Sail? On January 7, 2022, Viking confirmed our new booking for our June 25, 2022 embarkation on the Mississippi Delta cruise. Are Any Unvaccinated Passengers Able to Sail? The complaint has been investigated and resolved to the customers satisfaction. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. Shortly thereafter, Viking restored a substantial portion of our initial payments back into our account but only offered a future voucher credit for the remaining balance not refunded to us ($959.60 to each of the four travelers). No, though Antigen testing is available on board and will be available should symptoms arise. Passengers aged 12-16 are required to have had two doses. 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