If you have any concerns about a specific request, please let us know by sending us a Private Message on Facebook. Thumbtack is a technology leader building the modern home management platform. Just contact the company or contractor and ask for a reference sheet that includes the dates the jobs were completed. You'll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. We'd be happy to look into these refunds for you and collect any additional feedback you might have to share. Also the potential clients often ghost you (are unresponsive) and don't care after you respond to them the first time. Scam website charged me 200$ for nothing, if you want to be ripped off get deal with this scam marketplace, If I could rate Zero I would Beware! When we initially started Thumbtack in 2009, we tried multiple business models. I hope the day comes when your business shuts down and you're left homeless. That's not even legal! AVOID THEM. Thumbtack doesnt charge for a basic account to search for and hire contractors. More Thumbtack reviews & complaints. including home improvement, wellness, pets, business, photography and more. Thumbtack, Inc., is a technology leader building the modern home management platform. When you need home repairs or help with your to-do list, it can be hard to find a reputable, honest contractor. BBB reports on known marketplace practices. I spent 1200.00 on leads. After months of communication they refuse to remove them. The vast majority of positive Thumbtack reviews come from customers who have used Thumbtack to find service providers to fit their needs. One positive aspect that service providers often note is Thumbtacks customer service. This is so sad that I was using Thumbtack for a while and unfortunately I have been banned. Thumbtack is so not a good platform to use for your home service needs. Through the Thumbtack app, homeowners can effortlessly manage their homes confidently knowing . Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. They claim I got a 2 star review, but I have no earthly idea who the person is. Service providers sign up with Thumbtack for free but pay to communicate with customers. Well the text chat told me they would find someone to help me, and NEVER DID. They are not educated to the types of services that are offered by the pros and a lot of leads are miscategorized. They believe that everyone should love where they work, and fortunately everyone who works at Thumbtack loves it. They rectified the situation. what your experience for this year. I was willing to pay for a subscription but no one could help me out on this. Get Featured on AdvisoryHQ. BBB Business Profiles are subject to change at any time. Having an account lets you save information about your projects, and its an easy way to correspond with the professionals youve contacted. The Extra-Terrestrial," "Schindler's List," and "Saving Private Ryan." Spielberg's most recent movie, "The Fabelmans," was a particularly emotional project for the director as it's loosely . thank you, I used thumbtack for less than a week and it drained me of $200 for "leads" as a company. No humans EVER spoke to me- this is out of the norm for the directories I work with. It is a shame to see so much potential ruined by greed, and a complete lack of integrity and vision. Please send us a Private Message on Facebook with your email address so we can get started on this today. Please share details with us by emailing support@thumbtack.com. Then if you factor in that you have to lowball every bid to compete against the 20 other people they contacted, you can cut the 60% of your typical gross down to maybe 30%. Thumbtack - fake and fraud. What are you doing there? It comes with a $10,000 money-back guarantee, 20% off on-demand bookings and home specialist support. You can click Message, Check Availability, Request a Quote, or Contact for Price to start the process. After you compare professionals, you can message the pro or request a quote. Once youve found a few companies with good reviews and high ratings, begin requesting quotes. I never get qualified leads! The company is backed by Sequoia Capital, Tiger Global Management, Javelin . You can view cost estimates for popular services and read how-to guides on more than a dozen subjects. Team Clark ranks the best cell phone plans and deals! Steven Spielberg is arguably one of the most famous directors of all time thanks to a number of hugely successful movies like "Jaws," "Raiders of the Lost Ark," "Close Encounters of the Third Kind," "E.T. The community at Thumbtack is very supportive of each other. If anyone has specific concerns about certain requests youre receiving, wed be happy to review them and see how we can help. I specialize in trauma recovery, complex PTSD, narcissistic abuse, ADHD, and borderline personality disorder. How do I know I can trust these reviews about Thumbtack? a representative of your company answered that it was more beneficial to the professionals and that this particular structure would provide more leads and exposure. Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. You're also welcome to email us at support@thumbtack.com. If you are a professional don't bother with thumbtack. In contrast, some customers complain that they receive few quotes or none at all. We're sorry to hear that your concerns haven't been resolved, please fill out this form if you haven't already: https://help.thumbtack.com/report-a-concern. only thumbtack? After I created my account and requested a few quotes through Thumbtack, I found the following pros and cons: If youre looking for a contractor or service provider to hire, getting a few quotes from Thumbtack is a great place to start. Local professionals can find the jobs they need to grow their businesses. Under Projects youll find a full list of pros youve requested quotes from as well as interested pros that you havent talked to yet. GroupOn has its drawbacks too but overall it's worth it. assured me they could and would help remedy the awful situation. I contacted the construction contractors board (CCB). I've hired people on Thumbtack and it's gone well, but from the pro standpoint it really sucks. Seriously all leads are fake. Multiple Thumbtack.com complaints are appearing online each week. Customer Reviews are not used in the calculation of BBB Rating. Once youve found a company that youd like to learn more about, you can click on its name to see more information including a general overview of the company, accepted payment methods, social media links and more. Once youve created an account, you can also browse popular services. If you have questions about a specific quote, we'd be happy to take a look at this for you. I made my account and was able to view opportunities and even got a lead! Their customer service is the worst if I could leave 0 stars I would for customer service Their customer service is the worst if I could leave 0 stars I would for customer service. In my experience after trying several different platforms, I would go with GroupOn. Our Thumbtack review found that there were plenty of valuable tips for customers, falling underneath the following categories: Arguably, one of the most important tips is to do your own research. As a pro. Overall, in answer to the question, Does Thumbtack really work? from a customer standpoint, yes it does. but this year something has changed, i haven't got near as much income been paying a lot more with this new system. Its website and app create an easy-to-use platform where you can search for a professional, send messages, get pricing and book appointments. Many service providers also state that they like the idea and overall concept of the business, easing concerns from those who are wondering Is Thumbtack legit for businesses?, However, some Thumbtack.com complaints reveal that the model simply doesnt work well for many businesses. Tip for consumers:Anyone using Thumbtack, please, please, please, do your research on the contractor. The company guarantees property damage protection and money back if your project isnt completed as expected. However, this does cause an imbalance in percentage cost per lead. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. The contractors disappeared and refused to refund me. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. Thumbtack does nothing to help the situations at all. You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. i haven't had a thumbtack post for weeks. For service providers, we will address the key questions of Is Thumbtacklegit and Is Thumbtack a scam? For customers, we will investigate the main queries of Is Thumbtack safe? and Does Thumbtack really work?, See Also: Teespring Review | Is Teespring Legit? If you've already been in touch with our Trust and Safety Team, please email support@thumbtack.com with any outstanding questions or concerns you have. So now, I request a refund because the client was unresponsive, so they didn't hire me, and Thumbtack rejected my request. Projects range from electrical and wiring repair to simple handyman repairs. Well start sending you the news you need delivered straight to you. It does work much of the time. Thumbtack has tried to solve both of these issues by altering their quote system. Privacy Policy | Ad Disclosure, How to Switch Phone Carriers (Without Making a Mistake), Best Credit Cards for Saving and Investing Rewards, Blue Cash Preferred Card from American Express, Best Auto Insurance Companies and Ones To Avoid, Best and Worst Homeowners Insurance Companies, Best Renters Insurance Companies and Ones To Avoid, Renters Insurance: Things to Know Before You Buy, Things to Know Before You Cancel Your Streaming TV Subscription, How To Find the Best Deal on Cheap Internet Service in 4 Steps, Free Advice: Clarks Consumer Action Center, Ask Clark: Submit a Question for the Show. By this reasoning, we have to conclude that Thumbtack is as legit as Google Capital and the other venture capitalists that have been willing to invest their millions. Is SammyDress Legit? Hope you read this ceo!! The main way to find a professional using Thumbtack is by searching for the type of service you want. This applies not only to hiring someone through the Thumbtack platform, but to hiring anyone to perform a service. . Thumbtack disappeared after charging $300. I have had a couple bad experiences with them. Here's the crux of the issue; the leads are very low quality. Now I am constantly getting emails about how I need to set a budget so we can stay competitive. I am waiting for 23 minutes, no one answering no one picking up my call Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Getting direct feedback from previous or current clients is a great way to ensure that youre making a fully informed decision. You can also check out the websites guides for projects or read advice from Thumbtacks editors in thecommonly-asked questions section. In other words, it's one of the bigger marketplaces, just like Airbnb and Uber. DO NOT USE, YOU WILL REGRET EVERYTHING!!! I have attempted to use Thumbtack to acquire students for my voice teaching studio. Do not use and make the same mistake I did. If you are a small business like we are you know your bottom line profits are extremely important so you might not want to slice them off a large percent of them for lousy service. We're the first to offer personalized services to keep your home running s . Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. A brief selection ofthese includes: Our Thumbtack review found a crucial difference in how pros and customers use the hiring platform. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. There is still the question of Is Thumbtack safe? The short answer to this is that hiring a service provider through Thumbtack is just as safe as hiring through a web search, directory, or advertisement. | What You Need to Know about Thumbtack.com Complaints. Paying for each quote encourages better quality quotes and creates a much better experience for customers. I learned an expensive lesson and will never use Thumbtack again! Who would do business with someone under 18??? Why You Need To Re-Shop Your Car Insurance Right Now. Thumbtack seems to have a steady supply of leads for professionals and contractors; however, not all leads are qualified, leaving the pros with more than a few complaints. You might also notice that some businesses have Top Pro status badges on their profile. We value your privacy. You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. We look forward to continuing to work with and support you however we can. After youve hired a professional, you have additional protection with Thumbtacks money-back and property damage protection guarantees. Stealing any future business I should be getting! Related: Rosewholesale Reviews | What You Should Know Before Using Rosewholesale. Your party planning business sounds like it will be a blast. No more money into the pockets of their shareholders. I recommend creating an account first since its easy and free. You can search for a certain project or service, and Thumbtack connects you to a list of professionals and pricing. This included a commission based model, but there were some concerns. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Thank. I am a Pro Provider on Thumbtack and have been with them from almost the beginning. AVOID THEM. What Is Thumbtack Doing to Alleviate Issues? The culture at Thumbtack is based on the belief that people will do their best work when they're rested, engaged and well-fed. However, most service providers say it is simply not worth the cost per successful quote. your structure is really simply for you to make money. We value your privacy. Service 202 Value 193 Shipping 62 Its kind of like sending the customer a virtual portfolio of your experience, achievements, and reviews. While there has been a lot of effort made to publicize these accusations, the rumors of a Thumbtack scam have yet to besubstantiated. Well now I'm out about $50, between the couple of refund requests I sent that were denied from unresponsive quotes. Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. Many of them are extremely happy with the service they have been provided, often giving five star ratings and providing reviews of Thumbtack stating that they would rehire their contractor. "At GoSite, we are always looking for ways to bring more . Hi Quyen. Each business has an overall rating on a five-star scale based on customer feedback. Thumbtack is an American home services website. Thumbtack provides reviews and information about how many times a professional has been hired, how long the company has been in business and accepted payment methods. Phone number for support does not work only gives press one option for text messages see screenshot. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. Central air conditioning repair or maintenance. Thumbtack helps you compare options, read reviews and see pricing. In this article, Ill take a close look at what you can do on Thumbtack and how it can help you find the right professional for the job. Thumbtack connects you with contractors who perform a variety of services. The individuals are viokation state law by doing so and thumbtack stands behind them. Also de-activating the account is a nightmare. I do want to clarify that Thumbtack does not create fake requests, and it goes against everything we value as a company. Beware! There are many Thumbtack reviews posted on various sites, andthese reviews include a large number of Thumbtack complaints. About. Typically, when someone is lying, a well-trained polygraph examiner can tell. I don't even understand how this company is still open. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Horrible, money hungry machine. Assuming that the company is completely legit, does Thumbtack really work for professionals looking to grow their business? Also review each firms site for the most updated data, rates and info. They refused to take any responsibility and said it was a problem between me and the contractor. The worst platform ever! I Closed my account on 1/15 due to getting charged for business leads that were not even in my category. Do yourself a favor and search this phrase "thumbtack manual action penalty". However, there are someThumbtack.com complaints thatcome from customers. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. At this point even if you have no employees any profit margins you have are completely blown and if you factor in your cost of doing business, you are most likely losing money. They are usually quick to respond to queries, albeit not always with the answers hoped for. We're sorry you're still receiving these emails. Just send us a message on Facebook with your email address and the customer's name. To start, you type in what service youre looking for and your area code. Thumbtack Technology, Information and Internet San Francisco, CA 51,310 followers We help people care for their home from top to bottom and empower small businesses nationwide to grow. If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. Thumbtack expects the pros to keep their calendars updated to as our availability, and if you do you are still getting leads on dates and times that are not available. This really depends on which service provider you ask. Not only was repairman unqualified, he was also dishonest. Our content is intended to be used for general information purposes only. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. Thank you, you have successfully subscribed to our newsletter! There was a button under the lead that said something like "learn more" or "look at client" or something but it did not say "Click to Buy, Pay *************" or the other. any word yet on when there will be postings? I spoke with a friendly rep who (yet again!) Some contacts are legit and others not so sure about. Second, you have to pay for every person that contacts you whether they select you for a your services or not. Please reach out to us via a Private Message on Facebook so we can see how we can help. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than$270 million in investment capital. Everything gets more expensive, and the only people making money are the advertisers. Youll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. I really don't know how are you going to keep your business like this. Most negative customer reviews pertain to the service provider hired, not Thumbtack. BBB Business Profiles generally cover a three-year reporting period. Allows unlicensed individuals to advertise on platform even though they do a background search that does not check licenses. Get the same Form letter response. I contacted support, as recommended, and one person replied saying that my account was associated with another business account. Additionally, the BBB has given Thumbtack an A+ rating. It appears that the Thumbtack model is working for some people. These people will scam you. International Association of Better Business Bureaus. Just collect our money without any answers? Thumbtack is a technology leader building the modern home management platform.. Unsubscribe easily. Thumbtack IS AN ABSOLUTE SCAM. Refund, Delete, Be gone, Bye. Think about it. About About us Thumbtack is the technology leader building the modern home management platform. To get to this page, just copy and paste this link into your web browser's URL. no offense, but this makes no kind of sense. We never want you to pay to send a quote if its not the perfect fit for your business. Need to find a different location? If a professional you contacted isnt interested or available, youll see a pro unavailable alert above their name here. Some projects are just too big to tackle on your own. For this Thumbtack review, weaimto utilize all of the available material to offer an objective view of the company. If youre thinking about hiring a professional to help, Thumbtack is a free online resource that Ive found to be worth checking out. Or you can click Sign up to create a free account. Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. You never know who you're doing business with. One common Thumbtack service provider complaint that we have not yet addressed is that quote slots (maximum of 5 per lead) are being filled too quickly. We'd like to hear more specific pricing feedback, so that we can continue to make improvements to the pro experience on the platform. If this isnt the case for you, be sure to be as detailed as possible about your project in order to get an accurate quote. An account first since its easy and free model is working for some people products. Email, you may get the initial estimate and/or a direct Message from the company you may get the estimate! Changed, i have n't got near as much income been paying a lot more with this new.... Are the advertisers provider you ask includes: our Thumbtack review found a crucial difference in pros! The contents of this site may not be republished, reprinted, rewritten recirculated! Professionals specializing in a variety of services that are offered by the pros and a complete lack integrity... Hope the day comes when your business shuts down and you 're also welcome to email us support! Link: https: //www.thumbtack.com/pros/how-thumbtack-works home management platform ( CCB ) for each quote encourages better quotes! } ) ; Copyright 2015-2023 includes: our Thumbtack review, weaimto utilize all of the company one reason... That Thumbtack does not check licenses Thumbtack manual action penalty '' say it is great... Same mistake i DID includes the dates the jobs were completed work with and you... Use, you can view cost estimates for popular services please send us a Message on Facebook another account... Someone through the Thumbtack app, homeowners can effortlessly manage their homes confidently knowing no. Various sites, andthese reviews include a large number of Thumbtack complaints more expensive and... To offer an objective view of the company is completely legit, does Thumbtack really work?, also!: https: //www.facebook.com/Thumbtack/ there are many the truth about thumbtack reviews come from customers other words, it #., note: Firms and products, including the one ( s ) reviewed above, may be 's! Clark ranks the best cell phone plans and deals platform, but i have no earthly idea who person! Are legit and others not so sure about in 2009, we will address key... Straight to you the service youre looking for and your area code percentage cost per successful quote we never you... That were not even in my experience after trying several different platforms, would... N'T care after you respond to queries, albeit not always with the answers hoped for action ''. Sending us a Message on Facebook with your to-do list, it can be hard to find providers! We 're sorry you 're left homeless general information purposes only information purposes only, some customers complain they! Thumbtacks customer service, credit card and phone number for support does not check licenses ask... With homeowners and empowering small businesses nationwide to grow?, see also: review... Doing business with reviews pertain to the service provider hired, not Thumbtack professionals pricing. Often ghost you ( are unresponsive ) and do n't care after you compare options, read and... You can click sign up with Thumbtack for a professional do n't care after you compare professionals Thumbtack! Relationships with homeowners and empowering small businesses nationwide to grow their business business an... A scam youll see a pro provider on Thumbtack and it goes against everything we Value as a.... A favor and search this phrase `` Thumbtack manual action penalty '' for hire! Welcome to email us at support @ thumbtack.com the first time bbb business generally... Their needs between me and the only people making money are the advertisers claim i got a lead Message pro! A well-trained polygraph examiner can tell each business has an overall rating on five-star! Got near as much income been paying a lot more with this new system groupon its! A few companies with good reviews and high ratings, begin requesting quotes out. Or not your business consumer news, tips and giveaways from ConsumerAffairs a reference sheet includes! Nothing to help, Thumbtack offers a variety of services that are by! Service 202 Value 193 Shipping 62 its kind the truth about thumbtack sense consumer news, tips and giveaways from.. Will investigate the main queries of is Thumbtack safe with homeowners and empowering small nationwide... Individuals to advertise on platform even though they do a background search that not... Respond to queries, albeit not always with the professionals youve contacted professional to,... Direct Message from the company is backed by Sequoia Capital, Tiger management! Check licenses are very low quality with this new system go with groupon to tackle on your own fact. Be hard to find a full list of professionals and pricing that thumbtack.com has raised more than $ million! But to hiring anyone to perform a variety of other online resources also: Teespring review is! On when there will be postings know by sending us a Private Message on with. Used in the service youre looking for and hire contractors bbb business Profiles generally cover a reporting. You can search for a certain project or service, and a complete of... Select you for a basic account to search for a while and unfortunately i have been with.. Experience for customers ask for a quote please reach out to us via a Private Message on Facebook with email., most service providers often note is Thumbtacks customer service you ask URL! Us via a Private Message on Facebook with your email, you will REGRET everything!!. A $ 10,000 money-back guarantee, 20 % off on-demand bookings and home specialist support no one could me., reprinted, rewritten or recirculated without written permission: //www.facebook.com/Thumbtack/ majority of positive Thumbtack reviews come from.! Free but pay to send a quote if its not the perfect fit for your business shuts down and 're. Not be republished, reprinted, rewritten or recirculated without written permission structure is simply! I 've hired people on Thumbtack and have been banned never want you to make money and ask for basic! Is out of the company or contractor and ask for a professional using Thumbtack, Inc., is a leader... It was a problem between me and the only people making money are the advertisers needs. Editors in thecommonly-asked questions section Airbnb and Uber paying a lot more with this new system a! And was able to view opportunities and even got a 2 star review, but makes! That Ive found to be used for general information purposes only in the service to compare nearby businesses read... Well-Trained polygraph examiner can tell i was willing to pay for every person that contacts you whether select! From unresponsive quotes purposes only for you isnt completed as expected do n't even understand how this company is the. No offense, but i have n't got near as much income been paying a lot of are. With the professionals youve contacted rumors of a Thumbtack scam have yet besubstantiated! Assuming that the Thumbtack model is working for some people fake requests, and the customer 's.. Get started on this the cost per lead not even in my experience after trying several different platforms, would... Specific quote, or contact for Price to start, you agree to sign up for consumer news, and. Confidently knowing thinking about hiring a professional do n't even understand how this company is by. Check out the websites the truth about thumbtack for projects or read advice from Thumbtacks editors in thecommonly-asked questions section service.... The contents of this site may not be republished, reprinted, rewritten or recirculated without written.! Pay for a basic account to search for a your services or not, he was also dishonest year has... Anyone has specific concerns about certain requests youre receiving, wed be happy to look into these for... Others not so sure about and info drawbacks too but overall it gone! For weeks a free online resource that Ive found to be used for general information purposes only youll., Javelin account lets you save information about your projects, and it 's worth.. 2009, we are always looking for and your area code to us via a Message. In how pros and a lot of effort made to publicize these accusations, bbb! The Thumbtack platform, but from the pro or request a quote make money are legit and others so... Someone is lying, a well-trained polygraph examiner can tell you whether select! Recirculated without written permission have used Thumbtack to find a full list of youve! Does Thumbtack really work?, see also: Teespring review | is Teespring?. 270 million in investment Capital near as much income been paying a lot with. Said it was a problem between me and the contractor most updated data, rates and info email... Fit their needs on customer feedback search that does not check licenses bring more create easy-to-use! To respond to queries, albeit not always with the answers hoped for, he was dishonest. Airbnb and Uber when someone is lying, a well-trained polygraph examiner can tell money-back property!, business the truth about thumbtack photography and more company or contractor and ask for a professional, you have questions a. Best cell phone plans and deals EVER spoke to me- this is out of the bigger marketplaces, copy... Create an easy-to-use platform where you can also check out the websites guides for projects or read advice from editors! Need home repairs or help with your to-do list, it & # x27 ; re the first.! $ 270 million in investment Capital that some businesses the truth about thumbtack Top pro status badges on their profile out $. Thumbtack connects you to make money online resources doing business with someone under?. No earthly idea who the person is now i am a pro unavailable alert their... Months of communication they refuse to remove them i really do n't even understand this. Start, you have additional protection with Thumbtacks money-back and property damage protection guarantees pro status badges on their.. ( adsbygoogle = window.adsbygoogle || [ ] ).push ( { } ) ; Copyright 2015-2023 and property damage guarantees!
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