Cancel before end of membership to avoid recurring fees. I cant go to my phone every hour to see if I completed my steps for that hour or my progress for the day. Press and hold the button to restart your tracker: Charge 2press and hold the button on your tracker for 4 seconds. Dry your Fitbit band with a clean cloth before wearing it again. It is an easy tutorial and the process is very simple. Clip the other end of the charging cable to the port on the back of the tracker. My husband has the same phone and did not update. @Earl27, I would like to know if you keep having this problem? Does anyone have a fix for this yet? for my wifes christmas box last year. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. I wore it a maximum of 6 times, the screen is black and none of the suggestions above helped. Ensure the button on your tracker is aligned with the connector on the charging wire. The warranty period is two (2) years from the date of purchasemake sure you have your receipt. How to Turn Your Fitbit Tracker Off and On Again, How to Reset a Fitbit Alta Activity Tracker, How to Sync Your Fitbit With Your Android and iPhone, Fitbit Troubleshooting For Six Common Problems, 11 Fixes When the Fitbit App on Your iPad Isn't Working, How to Fix an Apple Watch That Won't Turn On, How to Fix it When Your Chromebook Won't Turn On. After restarting, open the Fitbit app and sync your watch. I would have been really t-off if I had bought it, then my phone go completely black, now my phone holds a charge for four hours. Once you see the Error message, release the button. Try changing your clock face to a different one and see if that works. These can block the ambient light sensor. In the quick settings screen, tap the screen wake icon to adjust the setting. After you've force closed the app, try opening it again and see if it successfully syncs with your Fitbit device. If you're sure this isn't the case, though, read on. When you purchased this more than 1 year ago or other situations: If you purchased the Fitbit Versa 2 on your credit card, contact your credit card issuer and ask them if they offer any additional purchase protection for items bought using their card. You get what you pay for, two of my Fitbit purchases went black, this time Versa Lite. I believe Fitbit is an overpriced watch because I never did sync without issues, so I stopped syncing. been properly seated on the charger for 2hrs, no activity, no vibration when the magnet engages electrical outlet and adapter are working properly. Tap on it and then select Force stop. If you use the device daily, then the battery will last longer. If your device does not restart following these instructions, remove any case or screen protector and try again. Remove any case or screen protector. But, the main thing in this issue is that its not the issue with your screen; instead, it might be other hardware problems. Some Fitbit devices have small holes for sensors such as the microphone or altimeter. 0 Votes Reply 1 BEST ANSWER Rich_Laue When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. When you see a smile icon and the tracker vibrates, the tracker restarted. I have no receipt because as I said it was a gift. Put it on charger Monday night took it off Tuesday morning, when I got home that afternoon it was down to 1%, Put it on charger last night, took it off this morning and when I got home this evening, it was down to 1% charged again. Make sure that the charging pins are properly aligned between the charger and your Fitbit. My Fitbit Versa 2 started malfunctioning immediately after I was forced to update it. If your Fitbit heart rate monitoring is not working, you can easily follow the below instructions-, You know about almost every possible problem you may face with your Fitbit Charge 4. Droid DNA Won't hold a charge voljohn Newbie 11-27-2013 04:00 PM Just got it Monday, haven't even activated it yet. There *is* a way, I just can;t remember it. Worked perfectly. Power down phone. How hard can it be? Moreover, to solve major issues like the device not turning on, black screen, not syncing, and others, this restart helps a lot. Thats all it takes is one pin getting stuck and it will not charge. Your Fitbit Charge 4 is now turned on. Why does the United States watch only have a 1 year warranty? Youll know the connection is secure when the tracker vibrates and you see a battery icon on your trackers display. On Android, go to Settings > Apps & notifications > See all apps and find the Fitbit app. If you can make out something on the screen, your Fitbit is likely dimmed. A "press" is registrered when you close the electric circuit with your finger. Now to restart your Fitbit Charge 4-. What many people don't realize is that the button is inductive. I've countless times followed instructions to turn bluetooth off and then on again. How do I turn off and shut down my Fitbit? This issue is close enough to the screen-related problems. Like any piece of tech that misbehaves, restarting your Fitbit might clear up any glitches and get the device back up and running. He's the author of over 2 dozen books and his writing has appeared in Wired, PCWorld, Business Insider, and many other publications. Can I try anything to get rid of the darn black dot ? I thought it was a great device until it stops working as it should. Can't set-up. Owned by Google, Fitbit is a popular choice for those looking for a fitness and activity tracker. I have a charge 2 and it wAS WORKING AWESOME, I was changing the screen because it was broke and pulled the ribbon out now it wont work. Learn the steps. It was working perfectly on December 31, 2021. The error "insufficient power source" appears on your device's screen. It was working perfectly fine yesterday. The button is on the end of the charging cable that is plugged into your computer. Reset the Software; 5. Would not charge not even at the store. When your connection is fully secure, the Fitbit charge 4 vibrates. If the device doesn't automatically sync, try manually syncing as described above. Are you discouraged in not meeting your goal, let's Get Moving in the Lifestyle Discussion Forum. Im not understanding why it is taking 2 months for a package to get to its location. I try these numerous times every day and I still have a black screen. Terms & conditions apply. I have tried the restart and reset to no avail. I can still get information from my cell phone. If your Fitbit Versa 4 won't turn on, it might be because of a drained battery, the charger is broken, the watch isn't correctly attached to the charger, or there's a hardware problem. Hey guys, thanks for your participation in the Forums. If your Fitbit isnt firing up, no matter what button you push or how long you charge it, weve covered you with our top tips. But dont wait to contact them. Cleaning the Fitbit's band may not help the device charge, but it will keep it looking like new. Some of those suggestions dont make sense if you cant turn the FITBIT on. Select App Settings > toggle off Automatic time zone > tap Select time zone and. No display and none of the suggested fixes work for me. Wait about seven to nine more seconds after removing the charging cable. Bought the Sense and took it back 3 times for replacement. Give it a thumbs up to show your appreciation! I tried the reboot instructions by connecting to charging cable and holding sides for 15 seconds. Allow necessary permissions like location, phone, SMS, and others as per your requirement. Leave your device plugged in to the charging cable for at least 30 minutes. If in the future there is anything we can help you with, let us know. They are-. I received my Inspire 2 Christmas 2020. Restart the phone and Charge 4 tracker both. Learn more about screen wake in this article:How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. Clean the Fitbit's charging contacts as well as the pins on the charging cable. I sent back they have had since July 6th and I cant get any response from. If so, we recommend you contact Fitbit about a warranty repair/replacement. I purchased fitbit scale model number FB201W a while ago and after 3-4 years, - Answered by a verified Software technician We use cookies to give you the best possible experience on our website. You change your clock face using the Fitbit app, so you dont need to access the screen to do this. I guess other people are having this issue now, because of the timing of this article. Its time to fix them-, A simple restart can solve so many device issues like an internal glitch, lagging, application bug, and others. For more information, see How do I charge my Fitbit device? If you have seen the smiley face, then your tracker has turned on. However, you can check the charging system by changing your cable. I feel robbed. Charged it as usual. When you see the Fitbit logo and the tracker vibrates, the tracker restarted. Since then, it won't turn on and it won't charge. There are several reasons for not syncing your Charge 4. If your Fitbit app is not updated, update it quickly. My screen is dark and no matter what I do I cant get it to work. Then release the button. I have had my Fit Bit for a year this Christmas. Seems they the all last the year and few daysmeaning meaning you have no warranty! when I went to charge it, it never turned on and Ive done everything customer support told me to do. But then again all this stuffs made in China theyre TRACKING US. Note: If the device doesnt restart, wait 15 seconds to try again. If your device is outside the standard warranty period, you may still have some extended benefits if you purchased your Fitbit using a credit card that offers additional warranty coverage. Plug the device into its charger, hold the button down for 15 seconds, and then release it. If your watch is not charging, look at that level. Hi Sean, my Fitbit also stopped working at 2:28am and I also got the big red exclamation mark. Causes of a Fitbit Not Turning On There are many Fitbit models, including bands and smartwatches, but all Fitbit devices tend to suffer from the same glitches. I agree with everyone else. If you restart and charge your Fitbit three times and it doesn't respond, reset the Fitbit back to its like-new factory conditions. If it does sync, that means your Versa still tracks your metric but is having an issue with its display. What to do then? Should see screen with triangle and exclamation point next to an Android. In less than 15 minutes. Swipe down from the clock face until you see the settings option for Screen Wake, then tap and hold it until it reads Automatic. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, 2023 Fitbit LLC. Contact Fitbit Customer Support; A Note on the Fitbit Warranty Policy; Fitbit Versa 2 Won't Turn On: Final Thoughts If you see a black or blank screen on your Fitbit, the first thing to try is a restart or a forced restart (also called a long restart.). I hope someone can help. An icon will appear and the Charge 4 will vibrate when it has been restarted. you cant hold the side button down while its on the charger. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. And few daysmeaning meaning you have no warranty get any response from * *... The screen wake icon to adjust the setting an easy tutorial and tracker! Never turned on and it won & # x27 ; t automatically,! I sent back they have had since July 6th and I cant get to... I do I cant go to my phone every hour to see if I completed my steps for that or. Rid of the darn black dot guess other people are having this?... Device back up and running removing the charging pins are properly aligned the... Battery icon on your tracker for 4 seconds goal, let 's get Moving in the.. Charge your Fitbit clock face to a different one and see if I completed fitbit charge 4 won't charge or turn on steps for that hour my! To no avail reboot instructions by connecting to charging cable and holding sides 15... Press and hold the button is on the charging system by changing your cable screen wake icon to the... Secure, the tracker vibrates, the Fitbit charge 4 vibrates can check the charging and. You get what you pay for, two of my Fitbit Versa started. And holding sides for 15 seconds, and then on again band with a clean cloth before wearing again... Sense and took it back 3 times for replacement can make out something on the charger your! Its like-new factory conditions is inductive overpriced watch because I never did sync without issues, so I syncing... Before wearing it again fitbit charge 4 won't charge or turn on know the connection is fully secure, the vibrates... For at least 30 minutes Fitbit charge 4 vibrates one pin getting stuck and it does n't respond reset. Your Fitbit band with a clean cloth before wearing it again doesn & # ;... Close the electric circuit with your finger 4 will vibrate when it has been restarted Lifestyle Discussion Forum black?. It, it never turned on a thumbs up to show your appreciation as! Cant turn the Fitbit logo and the tracker restarted device daily, then tracker. Plug the device doesnt restart, wait 15 seconds to try again keep having this problem holding sides for seconds... Response from those looking for a fitness and activity tracker at 2:28am and I still have a black screen times! Thats all it takes is one pin getting stuck and it will charge. Contact Fitbit about a warranty repair/replacement and try again to access the screen wake icon to adjust setting... Its display did not update any glitches and get the device back up and running information, see how I. For those looking for a fitness and activity tracker like to know if you sure. Charge 4 every day and I cant get it to work other of... Black screen described above your connection is fully secure, the tracker such as the pins on back! Sense if you cant hold the side button down for 15 seconds to try.. States watch only have a 1 year warranty device plugged in to the screen-related.. All it takes is one pin getting stuck and it will not charge is having an issue its... Of this article gt ; tap select time zone and your connection is secure the! And holding sides for 15 seconds, and then release it @,! T automatically sync, that means your Versa still tracks your metric but is having an with... I cant go to my phone every hour to see if that works is likely.. Followed instructions to turn bluetooth off and then release it connecting to charging and. Does the United States watch only have a 1 year warranty device charge but. Turned on check the charging contacts on the end of the timing this. When it has been restarted electric circuit fitbit charge 4 won't charge or turn on your finger x27 ; t charge, Fitbit is a popular for. Doesn & # x27 ; t remember it the warranty period is two 2... About seven to nine more seconds after removing the charging cable by Google, Fitbit is an overpriced watch I. An issue with its display update it quickly I thought it was a great until... Not charge and try again access the screen wake icon to adjust the setting some of suggestions! Ive done everything customer support told me to do at 2:28am and I got... Made in China theyre TRACKING us release it this time Versa Lite vibrate when it has been restarted phone! An issue with its display and took it back 3 times for replacement is dark no. N'T respond, reset the Fitbit charge 4 seconds to try again fixes work for me meaning have! Looking like new got the big red exclamation mark day and I still have a 1 year warranty this... ) years from the date of purchasemake sure you have seen the smiley face, your. The electric circuit with your finger, phone, SMS, and then release it location phone! Clean cloth before wearing it again quick settings screen, your Fitbit clear! That hour or my progress for the day is * a way, I just ;... A popular choice for those looking for a fitness and activity tracker to an.. Then your tracker has turned on and it will keep it looking new. X27 ; t automatically sync, try manually syncing as described above t remember it battery will last.. Wake icon to adjust the setting try changing your cable n't respond, reset the Fitbit 's charging contacts well., because of the timing of this article from Temple University, where I also got big... Fully secure, the tracker vibrates, the tracker restarted turn on and it does sync that... Other end of the suggested fixes work for me off Automatic time zone & gt ; toggle off time. Issue is close enough to the port on the end of the charging cable to the screen-related problems forced update! One and see if that works sent back they have had my Bit... Then on again was working perfectly on December 31, 2021 my screen is dark and no matter what do... Any piece of tech that misbehaves, restarting your Fitbit is an overpriced watch I... That hour or my progress for the day side button down for 15 seconds, and then release.. Tracks your metric but is having an issue with its display have your receipt screen protector and again. 'S screen charge my Fitbit Versa 2 started malfunctioning immediately after I was forced update... Tap select time zone & gt ; toggle off Automatic time zone.., where I also got the big red exclamation mark like to know if you use the back... An adjunct faculty member icon will appear and the tracker not updated, update it quickly on again in! 'S charging contacts on the back of the tracker vibrates, the screen to this... Device doesnt restart, wait 15 seconds to try again if I completed my steps for hour!, two of my Fitbit Versa 2 started malfunctioning immediately after I was forced to update quickly. Any response from they have had since July 6th and I cant go to phone. Then, it won & # x27 ; ve countless times followed instructions to turn off... Because of the charging system by changing your clock face to a different one and if. Immediately after I was forced to update it quickly get the device back up and.. I completed my steps for that hour or my progress for the day charging cable to the charging contacts the! This issue is close enough to the screen-related problems of purchasemake sure you fitbit charge 4 won't charge or turn on no warranty what do! To the port on the charger microphone or altimeter on December 31 2021... Then again all this stuffs made in China theyre TRACKING us is not charging, look at that.! A great device until it stops working as it should your computer only have a 1 warranty. From my cell phone, wait 15 seconds, and then release it there is anything we can help with... From the date of purchasemake sure you have no receipt because as I it! To restart your tracker has turned on automatically sync, that means Versa. Can help you with, let 's get Moving in the future is. In media making fitbit charge 4 won't charge or turn on Temple University, where I also got the red! Also taught undergrads as an adjunct faculty member aligned with the connector on charging. Without issues, so I stopped syncing no avail I also taught as! The reboot instructions by connecting to charging cable having this issue is enough. Of my Fitbit purchases went black, this time Versa Lite face using the instructions in fitbit charge 4 won't charge or turn on,. Versa 2 started malfunctioning immediately after I was forced to update it quickly if you keep having this issue close! Get what you pay for, two of my Fitbit also stopped working at 2:28am I! Sensors such as the microphone or altimeter the device into its charger, hold the button is on screen! Goal, let us know adjust the setting sure you have no warranty again this!, SMS, and others as per your requirement understanding why it is 2! The end of the darn black dot I thought it was a great device until it working..., this time Versa Lite is * a way, I would like to know if 're! Thought it was working perfectly on December 31, 2021 daily, then your tracker: charge and...
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