We dont resolve individual complaints or provide legal advice on your rights and obligations under the law. ACCC deputy chair Delia Rickard said the regulator was aware of the issues and had engaged with Ticketek. Maximum refund value per person will not exceed the total value of their share of the Booking, or 10,000 GBP (or alternative currency equivalent). An incident number or report from the Police or relevant traffic authority. We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. Any vehicle You plan to use during the Booking. We recommend buying tickets from an authorised ticket seller. I wish to book a group larger than ten tickets how do I do that? "Others, sadly, are still not so lucky," she said. Tour annoucements, info and special offers! Use our tool to help you. The Federal Court found that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that tickets were scarce, and that consumers could buy tickets for a particular price when this was not the case. "We're a family of six and it's taken us a lot to provide for our four children and to do something special for them. They may even use the word "official" on the website or in search engines to mislead you. A Ticketek spokesman said they apologised for the inconvenience caused to anyone who had waited longer than 20 business days for their refund. If you do decide to buy from an unlicensed reseller, be aware of the risks: John pays cash for a ticket for a music concert from Facebook. Where You have not been physically examined by a Doctor prior to the date of the Booking. Ghosted for 6 months now. We use these reports to inform our education, compliance and enforcement work. Graham Cooke from Finder's advice is: "Anyone who's had issues getting through to the ticket seller is to get onto your local consumer body.". It goes against our guidelines to offer incentives for reviews. Some of these rights also apply to small businesses, depending on the situation. Any statements by promoters, ticket sellers and event organisers must be true and not misleading. "We are not engaging with A Current Affair because of the blatantly misleading reporting in its story on refunds," the statement said. Find it difficult to get your money back. failed the examination previously and had to re-sit. We use those reports to inform our education, compliance and enforcement work. She said Ticketek had two years to learn to deal with cancellations relating to COVID-19. There may be more information about where to buy official tickets on the website of the promoter or venue, or the website of the artist, sporting club or performer appearing at the event. A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Thank you . Please note that some tickets may be delivered after the 4-6 week estimate stated in your confirmation email. I have attached a photocopy of my receipt as proof of purchase. How to request a refund: For all tickets, email nzcrefunds@ticketek.co.nz with full ticket transaction and contact details. Voluntary relocation or where you are changing employer for a new role. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Terms and conditions might include a'force majeure'clause to cover unforeseen circumstances. This factsheet provides information about COVID-19 and chargebacks, including: What you should do before requesting a chargeback. This means that where an event is cancelled or significantly changed, consumers may have a right to a refund. For cancelled or changed events, your rights are mainly determined by the terms and conditions of the event. "They're acting like a big, bad monopoly and it's ultimately the public that's suffering," he said. Debit cards for online purchases may have different chargeback rights than credit cards. "So, we're going to have to work really hard to rebuild that confidence.". That was on November 11 - 96 days ago - according to Mrs Gillett. The law prevents ticket resales above the original sale price when an event is declared a major event under the Major Events Management Act. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. that they are purchasing from a secure website. RE: COMPLAINT ABOUT FAULTY TELEVISION CABINET PURCHASED AT CABINET WORLD ON 15 DECEMBER 2022. You can read more about our approach to compliance and enforcement work in our Compliance and Enforcement Policy. The company also said 90% of fans were automatically refunded within 10 days of cancellations, with nearly 100% within 20 business days, but sometimes issues such as credit card details changing made for a more complex refund process. "Even when I log in to MyTicketek [online portal], as soon as you log in it has my tickets for the Backstreet Boys.". Anyone has experience getting refunds from them or have advice on what I should do here? not being made aware of certain conditions, such as a restricted view. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number. They may investigate and issue a warning or fine. If you buy a ticket because of a false or misleading statement, the Contract and Commercial Law Act may entitle you to obtain damages. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Emailing and phoning this company is the worst, have not replied at all. If you've been scammed or otherwise have a problem with your tickets, you can get in contact with TicketCenter in the following ways: Contact Form - At the bottom of their homepage, you can click the "Contact Us" option on the far left side. But their investigations do help make sure businesses are complying with the law. Or call us on 13 32 20. We provide information and advice on a variety of areas; however, for some issues there are other organisations that can help you better. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Ticketek has made the same commitment for cancelled events. Did you cancel travel during COVID? Two years later, her niece is almost 21 and Styles' Love on Tour series has broken the hearts of Australian fans. know that they are using a ticket resale platform rather than the authorised seller. It is up to you and the reseller to resolve the issue. The following words or phrases have the meaning shown below wherever they appear in bold in this document. For all Queensland and New South Wales matches please call 1300 364 001. The exception is Major Events, eg the Rugby World Cup. That's a huge amount of revenue for someone else to come along and say, 'We can do that too,'" Mr Applebaum said. We may take some form of. Requesting a Refund To apply for a Refund simply click on the link in your booking confirmation email, or click here. if there is an official ticket reseller for the event. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) How to make a claim(external link) Disputes Tribunal. estimated by comparing the characteristics of the ticket to similar tickets sold by an authorised seller. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. All refunds for cancelled or rescheduled events are managed by Ticketek directly. Think twice before buying from Viagogo. It can help if you understand your consumer rights and guarantees when you make contact. Following inquiries to Ticketek from the ABC, Thea Sporne received her refund. Still waiting for my refund 6 months. The first step is to contact the business itself. to then often have to go to their desk at the venue to follow up the issues. Ms Sporneis one of many customers complaining to regulators around the country, and on Ticketek's own Facebook page, about massive delays for refunds that have been going on since October last year. Musicians,Union,Concerts,Travel Abroad, Networking: Tickets-Center.com. We actually bought 13 tickets for different family and friends and we also hired a minibus to take us there," Mrs Gillett said. Ripoff Report Needs Your Help! Ticketek under pressure for ticket refunds + all . that the ticket seller who comes up first in the online search results is the authorised ticket seller and not a reseller who may have paid to be at the top of the list. . Accessible Seating System is impossible to use, does not provide any hint of helpful advice or service. "It was our daughter, our only daughter's, 16th birthday. Complaint forms all elicit the same lame form letter. i spent 2 hours online and still didn't manage to secure tickets. Ms Sporne provided Ticketek with screenshots and bank statements for her purchase but had to wait more than a month for a refund. . Fire A report from the fire service and/or police. Regards, BARB. To help us assist you more efficiently please fill out the forms in full, with all known information of your booking including; Customer ID, Order ID, Event Name & Date, as well as this we ask to contact us on the email address linked to your Ticketek account. Attendance at business meetings and business travel. You can vary it to fit your particular problem. Its good to understand what youre entitled to but remember to be patient, as event organisers adjust to this unexpected situation. As ABC notes, Ticketeks Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. You can contact me on 1234 5678 during working hours or after hours on 123 456 789 to discuss this matter further. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Suncorp said Viagogo tickets rarely work so I demanded a refund. Ticketek said it's currently processing up to 20 times more refunds per month than before the pandemic. Date of experience: 18 February 2023 BC Bailey Chan 3 reviews 23 Jan 2023 Worst online experience ever! I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. means the unforeseen change of the date of an examination that. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. "Because we bought the tickets two years ago, they said, 'If you need to update your banking details, here's a form to do that,' and that was it. are the business owner or registered Director, or a member of. the authorised seller of tickets for the event. . Consider if Viagogo is worth the risk(external link) Commerce Commission, Chargebacks(external link) Banking Ombudsman, Ticket resellers(external link) Consumer NZ. "I sent them screenshots of a PCR test and a photo of a RAT test and they said that's not good enough, you need a letter from a doctor, or a letter from the government," Paul said. Absolutely no customer service. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number," they said. Ticketek Australia Questions - ProductReview.com.au We raised a complaint with Viagogo who have replied stating that because we checked the validity with Ticketek they would not refund the cost of the tickets. Author: Lancaster, Ca. Where You have not been physically examined by aDoctor prior to the date of the Booking. But this won't apply if the postponement was allowed for, eg if it's an outdoor event held over to the advertised rain day. It's safer to buy tickets from an official ticket seller, or licensed reseller. Do you know more about this story? It can also be useful to set out your complaint to the business in writing, by an email or letter. ", Property News:Sunny playground where the growth is only just beginning - domain.com.au. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Scalping, postponed events and cancellation. He said people will still buy tickets from Ticketek because there's no other choice but "competitors are going to start seeing this and will start sniffing around the opportunity". A copy of the travel warning from the Government Agency. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. While disappointing, this is unlikely to break consumer law if the tickets were genuinely made available for sale. Some industries have an ombudsman or other complaint body that helps resolve disputes.
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