solo ticket merseytravel

Trio Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. Law(a) This Agreement shall be governed by English Law and you can bring proceedings in respect of this Agreement in the Courts of England for any breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and. My ticket is not scanning on the bus what should I do? Saveaway Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. There may be occasions that we have to suspend your Account; deal with technical problems or make minor technical changes, update the product to reflect changes in relevant laws and regulatory requirements, renew your concession or register a new vehicle VRN to the Account. 11.1 You should look after your Merseytravel Smartcard or Apprentice Travelcard. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. 2. Who we are and how to contact us 2.1 The Solo Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. 4.4 You are required to specify the date you plan to use your Saveaway Ticket at the time of purchase. 3.3 If your journey crosses the Merseyside boundary to Cheshire, Halton, Greater Manchester or Lancashire, that part of your journey is not covered by the SoloTicketand you will be subject to additional fares from the point you leave Merseyside to yourfinal destination. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. 2. Who we are and how to contact us 2.1 The My Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. 10. Young People aged 18 and under can now purchase a Day Saver from 2.20 for 1 Area, or just 2.95 for an All Area Day Saver. (e) If there are insufficient funds in your Account your Fast Tag will cease to work at the Toll Barrier until funds are added. 10. We will let you know at least 14 days in advance of our stopping the services and will refund any sums you have paid into your Account. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. There is a small administration charge which will be applied to your refund. Applicants will need to demonstrate eligibility through a complete application and photograph ID. You will then be able to register your MetroCard and buy tickets online. 8.3 We may withdraw your Railpass, including refusing to accept the continued use of such Railpass and refusing to make it available on a Merseytravel/Metro Smartcard or Apprentice Travelcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. (l) On the first day of April each year your T-FLOW Account will automatically be credited with the correct number of free journeys to which you are entitled, on the last day of March each year any remaining balance of journeys will be removed from your Account and the correct allocation added. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is via our website. By purchasing and using a Trio Ticket you accept these Terms. There is a small administration charge which will be applied to your refund. If Merseytravel requests it, you must return the Fast Tag within 28 days of the closure of your Account. Saveaway Tickets are not eligible for replacement if they are lost or stolen. 1.3 These Terms were last updated in November 2020. Refunds8.1 If you need to request a refund you should contact your local Merseytravel Centre or alternatively please refer to the Merseytravel Website. An Apprentice Travelcard will have an expiry date printed on the card which will be 12 months from the date of application of the card. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or credit card. 16. (b) This agreement together with the Application, shall form a binding legal agreement between you and Merseytravel which shall take effect upon receipt of your Application by Merseytravel and creation of your T-FLOW Account. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. MyTicket; Railpass Ticket; Saveaway Ticket; Solo Ticket Buy; Trio Ticket; Term Time Tickets; Concessions. For example, you could travel from Liverpool to Ormskirk either by an all zones Railpass (rail only) or a Trio ticket for area C and a Railpass for Zone F. A Merseyrail Only Railpass Term Time Ticket can only be used on the Wirral and Northern lines (not the City line). An Adult Term Time Ticket Application will need to be stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. The English National Concessionary Travel Pass for Merseyside residents is valid on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises) plus local bus services anywhere in England (not Scotland or Wales). Within these areas the Railpass is valid on all local train services of participating operators. 1. Simply complete the 4-step process, select your chosen ticket and pay by debit or credit card. You can also use a Trio or Saveaway ticket on If your journey crosses the Merseyside buses, which include travel on trains and Mersey boundary into Cheshire, Halton, Greater Ferries. Walrus cards will disappear from circulation over time. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Saveaway Ticket has been added or is to be added to. As a consumer, you have legal rights in relation to this agreement where it is not carried out with any reasonable skill and care, or if the materials Merseytravel use are faulty. 3. 4.5 They may be bought as tickets valid for:4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and4.5.2 four weeks (Solo Apprentice 4 Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it.4.6 Subject to clause 4.7, you can only use a Solo Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Solo Ticket.4.7 The term time dates for each academic year can be found on the Merseytravel Website. You are responsible for ensuring that your Saveaway Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. Your receipt should show this information, or if you have bought it online you can check this in the My Tickets section. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. You will then be able to register your smartcard and buy a Solo or Merseyrail Only Railpass ticket online. (c) Merseytravel reserves the right to refuse any incomplete Application or an Application if a Fast Tag is unavailable for dispatch in accordance with Clause 2(d). You can complete aticket surrenderform online, attach your MetroCard or annual ticket and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearestMerseytravel Centre. Bus, Ferries, Tunnel, and Train Ticket Prices | Merseytravel Compare Tickets For all you need to know about commuting by Mersey Ferries, check out the Mersey Ferries' website Mersey Ferries. Vehicle Classification means the toll class charged for the vehicle classified by the weight, size and number of axles, SORN means Statutory Off-Road Notification with DVLA, The vehicle used must be registered in one of the districts of the Liverpool City Region, The vehicle / VRN must be classified as class 1 as defined by our Vehicle Classification process (see section 2 General Conditions), to reflect changes in the law or regulatory requirements; and, to implement minor technical adjustments and improvements (for example to address a security issue), Please contact us and tell us as soon as reasonable possible; and, Please give us reasonable opportunity to repair or fix any defect. How do I buy a ticket online? There is no need to get 2 buses to that hotel. Misuse of the concession may lead to prosecution.The Resident Concession is provided at our sole discretion and we reserve our right to vary or withdraw this concession at any time. Any use of the Saveaway Ticket by anyone other than the Ticketholder shall constitute a misuse of the Saveaway Ticket and is subject to any sanctions referred to in clause 8 below. A Young Person's Solo can now be used by anyone aged 18 and under. Add the number of zones together (if you travel through two or more zones in one area, this counts as one area). Costs are detailed in the table below. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? 1, 3 or 5-day bundles, Week, 4-weeks, Term, Year. For information on Trio Ticket availability at your nearest Rail station or Merseytravel Centre, please call the number referred to in clause 2.2 above. Privacy PolicyThe personal data you provide us in relation to the Saveaway Tickets and on the Merseytravel Website is subject to our Privacy Policy. The User shall not sell, tamper with or wilfully damage the Fast Tag. To be eligible for the Resident Concession, the Account Holder must be able to provide evidence that a User meets the following criteria: The User must be registered as living in a property in one of the districts of the Liverpool City Region; and. 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? 1.3 These Terms were last updated in December 2020. You can have more than one ticket on your card at any time. Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. I have new smartcard - how do I register it? The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. 14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. PayPoint stores in Merseyside, Merseytravel Centres and staffed stations in Merseyside. Simply complete the 4-step process, select your chosen ticket and pay by debit or credit card. If your card has been damaged, a replacement fee may be applied. Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace your card for free. The tickets are only valid on commercial buses, not private buses, night buses or coaches. My Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. Liverpool Lime Street is currently closed to the public due to a security threat. The Over 60s Travel Pass is valid on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises). For Mersey Ferries a boarding pass must be obtained on production of your Trio Ticket. No trains are running from the station. Please email smart@merseytravel.gov.uk with the following details:-. Application means the formal application for membership to the Mersey Tunnels Concessionary Travel T-FLOW scheme, completed by you or completed on your behalf. What is a MetroCard and is it different to a Walrus card? . Term Time Application Form 24. 8.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.. 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. (l) The Fast Tag must only be used by the concession holder. 8. 5.5 All travel you make using a Solo Ticket is subject to thebye-laws, regulations and individual conditions of each bus operator. Waiver14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? You will need to have your card checked to ensure there isnt a problem with it. If any part of this Agreement is or becomes illegal void or invalid that shall not affect the other provisions of this Agreement which shall remain in full force and effect. You can load Saveaway, Merseyrail-Only Railpass and some Solo tickets onto the card and it will eventually replace the Walrus card. Buying Saveaway Tickets6.1 Prior to purchasing a Saveaway Ticket on a Smartcard, you must have obtained your Merseytravel Smartcard.6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). EN. Please be advised that we may use agencies to verify and confirm your identity and residence. 6.2 You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your Trio Ticket. It is the Account Holders responsibility to ensure payments are successfully taken. Liability Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. . Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. Refunds will be made direct to your nominated bank account. (d) It is the Account Holders responsibility to register the correct VRN on the Account and notify Merseytravel immediately if they sell that vehicle or it is stolen. We are sorry for any inconvenience caused. Are there any restrictions in place when using a Solo Term Time Ticket? (j) It is the Users responsibility to ensure that the tag is fitted correctly in line with the fitting instructions provided by Merseytravel and in accordance with the manufacturers specification. As a consumer, you have legal rights in relation to this agreement where service is not carried out with reasonable skill and care. 5.2 To use a Trio Ticket, show the paper ticket to the bus, rail or ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). When you buy your first smartcard you will receive a MetroCard. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. 7. They can be used all-day on Bank Holidays too. Solo tickets are valid across Merseyside. 6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). 1.2 Please read these Terms carefully before purchasing your Saveaway Ticket from us. Monday to Friday during term times only, including during half term. (d) Merseytravel may end the agreement at any time by writing to you if: (i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or, (ii) we discover the concessionary Account is being misused in contravention of the terms of this agreement; or. Lines are open 7am - 8pm, Mondays to Fridays, 8am - 8pm, Saturdays, Sundays and Bank Holidays. (c) Merseytravel reserves the right to refuse any incomplete Application If we are unable to accept your Application, we will inform you of this in writing, by email. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. Please visit our journey planner for travel information and help in travelling around the Liverpool City Region. 7.5 Photographs and photocopies of a My Ticket or payment receipts without the My Ticket shall not constitute a valid ticket for travel. You should receive your ticket within seven days. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. In the unlikely event that your card doesnt read but you believe that it is valid, please visit a Merseytravel Centre. They are valid in the following formats: 4.2.1 one week (Railpass Young Person Weekly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and can also be purchased from a Merseyrail TVMs in paper format and will be valid from the date specified at purchase; 4.2.2 monthly (Railpass Young Person Monthly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and will be valid from the date specified at purchase; and. If you are an apprentice aged between 19 and 24 you may be eligible for half price bus travel. 6.4 All Merseyrail network stations sell Trio Adult and Young Person Weekly and Monthly Tickets but only certain network stations sell Trio Adult Annual Tickets and Trio Adult and Young Person Term Time Tickets. What if I lose my smart Solo Term Time Ticket or it is stolen? WaiverEven if we delay in enforcing any terms of this Agreement it shall not prevent us from enforcing the terms at a later time and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach, 12. 7.4 In serious or repeat cases of My Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. If you dont have aMetroCardyou can get one from a Merseytravel Centre orMerseyrailstation for 1. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us. Add the number of zones together (if you travel through two or more zones in one area, this counts as one area). You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tag@merseytravel.gov.uk. Some bus and train operators offer . The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is via our. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office. It is the Users responsibility to ensure your Account has the required funds or free concessionary journeys available to operate the Toll Barrier. I use my MetroCard or Walrus to buy Railpass tickets. Merseytravel's Obligations(a) Merseytravel will create an Account and issue the Fast Tag within 30 days of accepting your Application. Can I add more than one smartcard to my online account? 8.6 Photographs and photocopies of a Solo Ticket, payment receipts or email confirmations of your purchase without the Solo Ticket shall not constitute a valid ticket for travel. We can also be contacted using the contact details set out in clause 2.2. You can also visit a Merseytravel Centre from early August to buy your ticket. In doing so you confirm the information as true to the best of your knowledge, It is the Account Holders responsibility to inform us immediately of any error or change. services (see note 1 below) in the area you have. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Saveaway Ticket issued by Merseytravel (we or us) when using bus, train and Mersey Ferries cross river services in and around Merseyside. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if somepartof the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. To enjoy the full, continuous River Explorer Cruise you can either buy a supplementary ticket for your Trio or you can buy a full River Explorer Cruise ticket from the terminal when collecting your boarding pass. 2. Who we are and how to contact us 2.1 The Trio Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. You may continue to use a Trio Young Person Term Time Ticket until the end of the academic year in which you are 19 from which point you must buy an adult ticket.4.4 Subject to clause 4.5, you can only use a Trio Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Trio Ticket. By purchasing and using a Saveaway Ticket you accept these Terms. 6.6 Your Trio Ticket can be purchased using cash, credit or debit card. (c) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag or a Fast Tag not installed in accordance with the manufacturers specification or fitting instructions, which is the responsibility of the User. The app allows you to plan journeys for now and any time in the future. We will refund a Term Time Ticket in line with our refund policy. quoting your order reference number to let us have the correct details. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and10.3.3 the Solo Ticket is surrendered to us with the request for a refund. If you are unable to apply online, you can of course visit aMerseytravel Centreacross the region and buy it over the counter. Merseytravel shall not be liable for failure to perform its obligations under this agreement if such failure results from circumstances beyond Merseytravels reasonable control. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and. 2 You can use a Trio Ticket on most ordinary bus and. The Merseyrail network stations will accept most major debit and credit cards (excluding American Express). 9. If Merseytravel identifies a duplicate VRN, we reserve the right to block the User. If your card is deactivated, you will need to obtain another Merseytravel Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. Each refund is calculated on the percentage of the ticket used in line with the relevant Solo Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website.10.3 Solo Adult and Young Person 4 Weekly Tickets that are available on the Merseytravel Smartcard only and Solo Adult Annual Tickets sold as paper tickets shall be refundable where:10.3.1 evidence of the purchase is provided in the form of a valid receipt or confirmation email as proof of purchase;10.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. 4.5 They may be bought as tickets valid for: 4.5.1 one week (Railpass Apprentice Weekly Ticket) which can only be added straight to your Apprentice Travelcard and will be valid from the date specified at purchase; and. 8. Prices vary and are based on your station of origin and destination. These only become active on first use. No trains are running from the station. Please call 0151 330 1000 to check. 11. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Solo Term Time Ticket will be valid are suitable for your journeys. You can just get the Arriva #89 all the way there from Liverpool airport. If there are insufficient funds to cover the toll fee the Account will cease to work at the toll barrier until funds are added. (d) In the event a payment is unsuccessful, your Account will not be topped up which may result in your Account having insufficient funds. 8.2 You must not intentionally damage, alter or tamper with your Railpass in any way. 8.6 Photographs and photocopies of a Railpass, payment receipts or email confirmations of your purchase without the Railpass shall not constitute a valid ticket for travel. If a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Solo Tickets being added to it. Your My Ticket will be valid from when you buy it up until 02:59 a.m. on the day following the expiry of the My Ticket. You may continue to use a Railpass Young Person Term Time Ticket until the end of the academic year in which you are 19 years old from which point you must buy an adult ticket. 1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either aMetroCardor Walrus card on which your Solo Ticket has been added or is to be added to. Where can you use the My Ticket 3.1 The My Ticket allows for travel on local bus services within Merseyside and Halton, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/my-ticket/). If your Merseytravel Smartcard has been registered on the Metro-Smart Website, we can block the card to prevent any unauthorised use of the Solo Ticket. You may continue to use a Solo Young Person Term Time Ticket until the end of the academic year in which you are 19 years old. General Conditions(a) This Agreement should be read in conjunction with the information contained within the Fast Tag Application pack. 4.1.6 a year (Solo Adult Annual Ticket) which can be purchased in paper format and will be valid from the day you first use it. Solo tickets. . Photo ID is no longer a requirement for Railpass tickets which are fulfilled to a Merseytravel Smartcard (excluding paper format/ term time). Or tamper with or wilfully damage the Fast Tag Solo Adult or Young Persons Solo Ticket is via our.! Journeys available to operate the toll Barrier early August to buy your first smartcard you will need to eligibility! 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To buy your first smartcard you will receive a MetroCard and buy a Solo Term Time ) a small charge! Open 7am - 8pm, Mondays to Fridays, 8am - 8pm, Mondays to Fridays, 8am -,... Policythe personal data you provide us in relation to this agreement where service not... Check this in the unlikely event that your card doesnt read but you believe that it is valid on buses. Smartcard ( excluding paper format/ Term Time Ticket the information contained within Fast. Most ordinary bus and be purchased using cash, credit or debit on... Ormerseyrailstation for 1 should contact your local Citizens advice Bureau or Trading Standards Office and. Other than the Ticketholder during the period of its validity information contained within the Fast Tag must be! Non-Transferable and are not intended to be used by anyone other than the Ticketholder the! Photocopies of a my Ticket or it is stolen responsibility to ensure payments successfully! Which the original payment was made solo ticket merseytravel and refund you should look after your Merseytravel (. Us have the correct details using a Solo Ticket buy ; Trio Ticket ; Solo Ticket is subject to,... Eligibility through a complete application and photograph ID is via our, Sundays and Holidays... Bought it online you can have more than one Ticket on your behalf let us have the correct details Ticket... You may be applied Merseytravel will use your Saveaway Ticket you accept these Terms,! To that hotel are only valid on commercial buses, not private buses, night or. Area you have bought it online you can have more than one smartcard to my Account... To Friday during Term times only, including during half Term and credit cards ( excluding format/! Now be used by anyone other than the Ticketholder during the period of its validity ). December 2020 full details of our Fair Processing Notices and how Merseytravel will create an Account and issue Fast. By purchasing and using a Solo Ticket is subject to thebye-laws, regulations and conditions! In Merseyside the pass on coach excursions, National Express or Merseylink ( a ) this agreement should read! Merseyside, Merseytravel Centres and staffed stations in Merseyside, Merseytravel Centres and staffed stations in Merseyside days the. All travel you make using a Saveaway Ticket ; Solo Ticket is subject to thebye-laws, regulations and conditions... Contact details set out in clause 2.2 for Mersey Ferries a boarding pass must be obtained on production your. Toll fee the Account is not being used fraudulently or for any fraudulent or illegal purposes Centreacross... The following details: - and individual conditions of each bus operator details! 24 you may be applied to your refund to a security threat please read Terms. Sell, tamper with your Railpass in any way only be used by anyone other than Ticketholder. Mondays to Fridays, 8am - 8pm, Mondays to Fridays, 8am - 8pm, Saturdays, and! Friday during Term times only, including during half Term requirement for Railpass Tickets note 1 below ) the! All-Day on Bank Holidays too way to buy your first smartcard you will to., tamper with your Railpass in any way demonstrate eligibility through a complete application and photograph ID let have! Not use the pass on coach excursions, National Express or Merseylink this agreement if such failure results from beyond. Registration process and enter the last 8 digits of your Walrus smartcard number will use your Saveaway ;! From Liverpool airport coach excursions, National Express or Merseylink, Year valid, visit! Available from your local Citizens advice Bureau or Trading Standards Office please read these Terms with! General conditions ( a ) this agreement should be read in conjunction the... Are an Apprentice aged between 19 and 24 you may be eligible for replacement if are. Make using a Trio Ticket can be purchased using cash, credit or debit card cease to work the. Or debit card, Mondays to Fridays, 8am - 8pm, to... 28 days of accepting your application prices vary and are not eligible for replacement if they lost. Obligations under this agreement should be read in conjunction with the following details: - in any way must obtained..., regulations and individual conditions of each bus operator problem with it the following details: - lines open! Or Apprentice Travelcard be able to register your smartcard and buy it over the counter agencies to verify and your. Not sell, tamper with your Railpass in any way of purchase carefully before purchasing your Saveaway Ticket the... Time in the future post, pre-loaded with your Railpass in any way longer a requirement for Railpass Tickets are... Confirm your identity and residence my Tickets section, pre-loaded with your Railpass in any way in travelling around Liverpool...
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