I highly suggest going with a different company. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Remodeling: Ray ID: 7a19a06018f8aa15 How do I know I can trust these reviews about Premier Pools and Spas? Like how do you leave a partially newly built pool in this condition? All the crews are there today to fix all her issues. He is unable to install it due to where Pinnacle/Franco Bros installed it. He was a pleasure to work with; and always honest and respectful. 2018 CBS Broadcasting Inc. All Rights Reserved. Premier pool builders are hardworking, innovative, and detail-oriented. Contact us today to get started on your custom pool building project! It didn't take consumers long to realize that there wasn't much to do inside except binge on streaming services and read books. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. Looking for pool financing? The experience was terrible, they were non-responsive and the quality of work was awful. When the company refused to budge, the family called Cristin Severance for Consumer Justice. Im very impressed with the work they did and the quality of our pool. Both of these items have been scheduled. No updates, no returned calls, nothing. Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. The disorganization and lack of accountability is mind blowing. So i believe that we are on the same path now. It's now connected but no one has come to start it up. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. So the next step was selecting the materials. Hello do you only do concrete or do you also do fiberglass? I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. What is Mustard Algae & How Do I Remove It From My Pool. She has company. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. The couple says the pool has broken lights and faulty drains. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. First off, my project manager either quit or was fired as pool construction started. and last updated 2:14 PM, Jan 30, 2017. March 28, 2018 / 10:00 PM We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. March came and went, and again no contact. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. You do not have access to www.poolspanews.com. He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. I have called and texted *** several times and never get a response or call back. That's a lot of pools and spas under our belt! Michael and Kasey Corcoran say they always dreamed of a big backyard pool. This field is for validation purposes and should be left unchanged. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). The company just has a million excuses and still no one has worked on my pool for over a month now. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. We ask that you be patient as we work thru the repairs you have requested. When can I expect them to be done? I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Since 1999, Pearland Pools has been making dreams come true. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. See details. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. *** and **** dismissed this and did not get the drain field inspected for damge. No one will call me. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. PPAS does not stand behind the sub contractors that they hire. Dustin was our sales guy and he was great! Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. 10/05/2021 Premier still has not called Jandy. It was a disaster! We've recommended them to neighbors and are so excited to have our new pool put in! They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. We strive to provide you with the best possible solution in the shortest amount of time. Then the team will create a comprehensive design that is uniquely you. 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. No one has shown ** in months. The Gunite is so thin on the pole. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. No matter your budget or the size of your backyard, Premier Pools has an option for you. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. Our roof is in need or replacing. Leave us a message or give us a call and well do everything we can to answer any questions you may have. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. They have more than half of my money and I only have a hole in my backyard. Don't use this company to build your pool! We signed with Premier Pools and Spas of South Florida in June of 2020. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Currently on May 30, 2022 we finally got plaster. For more information about reviews on ConsumerAffairs.com please visit our "I was like, I feel like someone is playing a joke on us right now, this looks terrible," said Michael. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. Premier Pools and Spas have over 25 years of pool-building expertise. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. So, when youre ready to take the plunge, well be here. BBB Business Profiles are subject to change at any time. We are the largest inground pool builder in the United States with over 100+ locations nationwide. When can I expect them to be done? I do not have a customer by this name, address or phone number. Fast and easy online application. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. . ****No Response At all**** This is ONE example. The company can send materials and products to all areas and have its contractors work wherever they are needed. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. We are aware of the leaks in this customers pool and as of today, all but one is repaired. Building a pool can add value to your home. Design Your Pool REQUEST A FREE QUOTE About Premier It was AWFUL! With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. There has been little progress the last three weeks. Also own Pinnacle Pools and Spas in Dallas Texas. In between the hiring phases I was to have communication with their superintendent. Extras: Premier Pools and Spas offers plenty. The company specializes in luxury pools and custom-designed pools. We'll get to know your dreams . Premier Pools and Spas have over 25 years of pool-building expertise. They keep saying that's normal.ummm..don't think it is. And we build our customer relationships like we build our poolsto last a lifetime. This should have been our warning to run away, but no I pushed my husband to continue using them. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. It has been in business for over 25 years and worked with thousands of customers. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. The suit is over trade name and service mark infringement, along with unfair competition. First published on March 28, 2018 / 10:00 PM. Then it sat for three weeks with the rebar exposed and it rusted. This field is for validation purposes and should be left unchanged. We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. With those elements combined, the value we offer is unparalleled. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. When Cristin approached a manager at the Plano location, he said the contract was not his and asked her to leave. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. Thank you. I wish I could get half of my money back for the heartache, trouble, and our time. All they say is he refused to install it which is not the case. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. Decided to cancel it. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. We were told that it will be fine. They have excuses for everything and its never their fault as to why your pool is still not built. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. The pool was to be complete April 2022. He helped us get exactly what we wanted while staying in our budget. How do you feel this experience could have been different? In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. Our pool remodel project was made much easier for us by Aaron Temme. Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. They have multiple customers unhappy and complaining. Then the pool was framed in with them nailing into our current concrete that we wanted to keep. Obviously, this hasn't happened at all. I'm tired of the excuses and I'm tired of waiting. Then the excitement begins! Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. Click HERE to watch our new show Passion For Splashin! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Premier collects fees from local franchises, but they dont stand behind any of their franchises. A shipping, What is Mustard Algae In Pools? After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. My pool was not set to the correct elevation of my existing patio or yard. Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. Extras: I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. But after paying almost $80,000, the Corcorans say they. I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. A pool build is a very stressful situation to begin with. "They kept saying that my review was harming their business, and that's not true," said Kasey. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. Enjoy reading our tips and recommendations. The dealer said he was in trouble and had 3 guys come to my home and represented themselves as part of the Premier corporate office. Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. Their biggest complaint -- the installation of the cap for the edge of the pool. That resulted in no one showing up for SIX WEEKS!!! Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. file size: 10 MB. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. They did not come back to clean up any mess they had left. Thanks to the 99% who are enjoying their pools. There is no reason you shouldn't have finished by now. If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. Click below to learn more about each type. Weve transformed simple backyards, into private paradises. We've been waiting for this pool for over 6 months now. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. Building a pool can add value to your home. Worked with me and resolved the problem. Your call will always be answered by a live, knowledgeable . No one showed up and no contact from PPAS since then. We've reconnected with Premier this year, and I gotta admit. We aim to provide readers with the most up-to-date information available about today's consumer products and services. The company is asking me for more money due to drainage. NOTHING!! This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. "They were excited about the whole design and everything," said Kasey. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. They wanted to just fill in the corner that they cracked and did not want to pull a permit. I was told the items would be completed by 11/18, the items below were not. What exactly is a shipping container pool? BILD Industries consulting in which we offer small . Gunite, Fiberglass, Vinyl: Whats The Difference. Note that complaint text that is displayed might not represent all complaints filed with BBB. I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. Grout lines not matched up & thicker in some places than others. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. Looking for pool financing? Original Review: I have a terrible experience with this company. Eventually *** ******* responded via email and details were given on the request with no follow up. this customer is never satisfied. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. Like why? Since 1999, Pearland Pools has been making dreams come true. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. DO NOT BUY A POOL FROM THEM!! We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. If you hire them have a lawyer on file to use because you will need them. PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. This profile has not been claimed by the company. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. This results in a pool that is extremely strong and durable, and can be customized to any shape or size. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. ", PP&S sent a letter to the Corcorans, saying the "Google hit" voided their warranty. Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. 6. Look no further than the experts at Premier Pools & Spas. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! The area has highly expansive soil that. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. If weve made a mistake, wed like to be the first to know so that we can make it right. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. Wed like your honest feedback and want to hear about your issue(s). Premier Pools and Spas is a joke of a company. Well guide you through the process. Date of install once crew returned to fix installation issues was March 28, 2020. Start a Project View Popular Projects. 11250 Pyrites Way Rancho Cordova, CA 95670. 2023 CBS Broadcasting Inc. All Rights Reserved. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. On 13th August 2021 my pool was plastered and filled with water. I would use Premier again and am very pleased with our final product. The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. / CBS Texas. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. Nationwide: Submitting a response indicates a willingness to work with customers to make things right. BBB Business Profiles generally cover a three-year reporting period. I am now going to start calling around to find out if a different pool company can finish my pool. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. Unsubscribe easily. Mustard algae, also, What is pool coping? ConsumerAffairs is not a government agency. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. Gunite, Fiberglass, Vinyl: Whats The Difference. I'm very happy now! Request a FREE quote HERE or call us at (855) 212-2210. Its location on this page may change next time you visit. Building a pool can add value to your home. When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. Building a pool can add value to your home. Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. I'm sitting here September 2022 and my pool is still not done. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. "Guy comes out [and] asked me, 'do you have that much time to nit pick?'
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