I've been to festivals before and together we've taken a rucksack each plus a trolley to share to carry tent/alcohol etc. You must label every piece of your luggage with your name, address and contact details. Your Ticket remains our property at all times. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. (f) Getting the Luggage onto and off of a Service: On Services (excluding European Services) Drivers will load and unload your Luggage which is placed in the hold on to and off of Coaches but may request your assistance in loading any oversized or heavy or fragile items of Luggage. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends max dimensions 45cm x 35cm x 20cm and max weight up to. Is National Express strict with luggage? Calls to this number are charged at local rate. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. We recommend that passengers requiring special assistance contact our Assisted Travel helpline at least 36 hours prior to departure of the applicable Service to give us time to arrange assistance for you. We therefore recommend that you travel with a paper copy of your E-Ticket as it may not always be possible to display your E-Ticket on your mobile phone or other electronic device; travel with a Ticket which you are not entitled to; travel on any Service on which your Ticket does not permit travel; travel in breach of these Conditions or any Special Conditions applicable to your Ticket; travel before the valid from date or after the expiry date of your Ticket; travel with a Ticket which is invalidated or fraudulent in accordance with these Conditions or any applicable Special Conditions. (c) Storage of left and lost Luggage or other items of property: We shall be entitled to open and examine any left or lost Luggage or other items of property to seek to ascertain who it belongs to and/or for health and safety and/ or security reasons. Select a return within 3 months of your outward travel. Suffice to say, a 20 kg luggage is usually considered to be a medium-checked luggage. (e) Return of your Ticket: When making your claim for a refund, you must return your unused Ticket (or the portion of your unused Ticket) to us. We shall not be obliged to hold up the Coach to wait for you, and we shall not be liable to you if you miss the Coach because you return later than the specified time for departure. To do so, you must reserve a place on the particular Service at least 10 minutes in advance of that Services departure time through our website at My Account, at a coach station or through our Customer Service Centre. (e) Care of Luggage: Except for any Luggage stored in the hold of a Coach, you must also look after your Luggage and other items of property at all times during your Journey. We will carry your Luggage on and subject to these Conditions and any applicable Special Conditions. When it comes to offers and deals, National Express is well-equipped. (c) Effect of late arrival: We may give your place (including any reserved seat) to another passenger if you arrive later than stated in Condition 6.6 (a) or (b) (as applicable) or you attempt to board your Service at a different location to that booked as your departure point, in which case you will be considered to have missed the Service. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). I am wondering how . Notwithstanding the drivers assistance, it is your responsibility to see your Luggage put on and taken off a Coach, or checked-in atany Station where check-in arrangements apply. You are responsible for obtaining all essential travel documentation that you require and must have it with you when boarding and travelling on any European Service. Please read National Express' Luggage Policy for more information If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. (a) a reference to the singular shall include the plural and vice versa; (b) a reference to a statute or statutory provision is a reference to it as amended, replaced or re-enacted from time to time. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. You must travel with a valid Ticket and if you have been given a reservation number to quote to the driver of the Coach for your Service, your reservation number. for all other numbers. By purchasing a ticket, and/or by travelling on our Services, you accept these Conditions and any Special Conditions applicable to your Ticket and agree to comply with them. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. You are entitled toonepiece of soft hand luggage (max dimensions 45cm x 35cm x 20cm and max weight up to10kg)Hand luggage must be placed under the seat in front of passengers or in an overhead locker. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. weight: 7kg (15.4 lbs.) Failure to do so may result in the child being required to pay the full fare for the journey on that day. You will be entitled to a refund either where: (i) you have cancelled your Ticket and you are entitled to a refund under the Special Conditions which are applicable to your Ticket; or. (d) If you believe that the Ticket we have sent or issued does not meet the information you provided at the time of booking, please contact us immediately and, at least, within the timeframes set out in paragraph (e) below. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. The luggage charge has now been refunded along with a . A reservation on a particular Service does not guarantee you a particular seat on a Coach and we may alter any seat which is assigned to you at any time. As our lost property tracking system requires a lot of upkeep, in addition to the cost of reuniting your items, we charge customers a small fee when items are reclaimed. (a) Travel in wheelchairs: The majority of our Services are now performed by fully wheelchair-accessible coaches which can convey a passenger in their wheelchair in the designated wheelchair space. Please note, due to EU regulations, each item of luggage must not weigh more than 32 kg. (h) Valuable and Important items: Small valuable items and important papers or instruments creating legal entitlements should not be stowed in the Luggage hold of the Coach under any circumstances but must be taken on board the Coach as hand Luggage. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. We will use reasonable care and skill in providing the Services, but we cannot guarantee that there will be an available seat on any Service unless your Ticket permits travel on a specific Service. From time to time, Air India Express may offer tiered fares with 20/30/40 kgs free baggage allowance on selected destinations based on seasonal trends. (c) any other documents required by the law of the countries concerned. (b) Excess or Outsized Luggage: We shall have no obligation to carry Luggage in excess of the permitted amount or size or which doesnt fit into a standard luggage shape (including for example only, sports equipment such as surfboards, skis and fold-up bikes, tents and musical instruments) but we may, at our entire discretion, agree to carry additional pieces of hold Luggage, or outsized items, subject always to space being available and on payment of a charge for each extra or outsized piece. Calls to this number are charged at local rate. We request that assistance dogs or animals wear a safety harness or are placed in a pet carrier that can fit on a seat when on board the Coach which shall be attached to the seatbelt of a spare seat. For these purposes, we refer you to the Ombudsman Services of The Brew House, Wilderspool Park, Warrington, WA4 6HL (the ADR Entity). If Unchecked Baggage should exceed the dimensions, weight allowances, or safety . (d) Other action: The actions we may take in respect of persons travelling without a valid Ticket set out in this Condition 6 are not exclusive and we reserve the right to take any other action we consider appropriate, including prosecuting any person travelling without a valid Ticket or reporting the incident to the police for investigation or prosecution. Please call us 36 hours prior to travelling to check the latest status. No problem. We carry a limited number onboard most coaches. 2 medium cases (70cms x 45cms x 30cms) Max weight 20kgs each or 1 Large case (75cms x 50cms x 32cms) Max weight 20kgs ** If booking online with multiple customers, excess luggage is applied to all customers, should excess only be required for 1 passenger, please book separately and add excess luggage for 1 passenger only. Furthermore, the definition of hand luggage has been (rightly) clarified, in so doing, made stricter: Passengers travelling aboard with us may carry one 7 kg item of unchecked hand baggage ( 56 cm x 45 cm x 25 cm ) for free; this allowance excludes one small laptop bag or small ladies' handbag which may not exceed ( 25 cm 33 cm 20 cm ). To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. You are entitled to two items of luggage to be stowed in the hold. Our luggage is 1 large, two medium. Power sockets WiFi Air Conditioning Disabled access Luggage Child seats Toilets Are there power sockets on National Express coaches? (e) Cancelling or changing your pre-selected seat: (f) Our right to change your pre-selected seat: (g) Special assistance passengers: We will endeavour to provide a seat that is appropriate to the needs of any passengers requiring special assistance at no additional charge to the Ticket fare. First class on Train & Coach: One piece of hand luggage up to 10kg. Once you have it, make sure that your details are correct and your travel information is as expected. Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. If these Conditions are inconsistent with any provisions of the EU Passenger Rights Regulations which apply to your Contract with us, the relevant provision of the EU Passenger Rights Regulations will apply and we shall meet our obligations in the relevant provision of the EU Passenger Rights Regulations. Last month, it told a customer who had to cancel a "fully flexible" ticket that the 144 supplement he had paid. The absolute maximum weight of any check-in bag is 35 kg (77 pounds) for health & safety reasons. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. If you cannot see the select your seat option as part of your booking process that means that this option either is not available on the Service you are booking to travel on or is not available on the sales channel you are using. (b) Connections with transport provided by third parties: You must allow plenty of time for a Service to arrive in time to connect with transport provided by third parties on which you are planning to travel. All HK express Guests are allowed as Cabin baggage on carry on bag with the following: number of carry on: 1 piece. (c) Administration Charge: We will be entitled to charge a reasonable administration fee plus an excess fee (if applicable) for making, changing, or amending a reservation for a particular Service. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). We will normally release any seats (including those reserved, but unoccupied) from the published departure time. Open returns are not available on European journeys. Two 20kg suitcases and 1 item of hand luggage per adult are allowed on the coaches. (c) Other border checks: Where we or you are required under any applicable law to provide details of your full name, address and other information concerning your identity and your journey and its purposes you shall, as a condition of your travel with us, promptly comply with all such law and cooperate with us in complying with such law. Unaccompanied children will not be carried. Price Adding the 20kg Check-in Bag costs between / 20.99 and / 59.99 depending on the route and travel date selected. (c) Paid Tickets: You are only entitled to a refund if you have paid for the Ticket which is being refunded. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. You may still use the toilet facilities onboard the Coach but must refit your seatbelt immediately upon returning to your seat. (b) Cancelling or changing reservations for a particular Service: Where permitted by any Special Conditions which apply to your Ticket, you may cancel or change your reservation for a particular Service by giving notice to us at a coach station or through our customer Service Centre within the time specified in the Special Conditions applicable to your Ticket. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. On European Services it is your responsibility to load any Luggage which you want to place in the hold on to and off the Coach. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. We agree to carry you and your Luggage on the Journey permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket. Weigh it - you can take two medium-sized suitcases (each weighing no more than 20kg) on your coach, plus a small piece of hand luggage. We monitor the processes we have in place and amend them as necessary to maintain high levels of service for our disabled customers. If you have lost or left an item behind,contact our Lost Property Team. Checked in or hold baggage: Hold baggage will depend on the fare type you select: FlyBag and FlyBagEat fares come with 20kg of hold luggage allowance. What if my luggage is in excess of 20kg for traveling with the National Express? If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. weight 20kg ) 1 x soft hand luggage. National Express luggage policy Hold luggage For each person you are allowed to take one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. If you have purchased a Ticket using any of our concessionary discount Coachcards (currently marketed as Senior Coachcard and Disabled Coachcard) you. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. It is your responsibility to ensure that you comply with the following seat belt requirements. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). Book tickets & track your coach anytime, anywhere. Tweet the team @nxcare for help & advice - we'll be here from 8am to 6pm Monday to Sunday. "Luggage" means any suitcase or other bag which you leave in the luggage hold of the Coach, bring onto a Coach, or bring into a Station; "M-Ticket" means a Ticket which can be purchased online or over the telephone from our contact centre and which will be sent to you by SMS, an M-Ticket may also be referred to as an "SMS Ticket". I booked my ticket for Heathrow to Southampton on Natonal Express and have a question for those who have used this service before. (a) Making a reservation for a particular Service: Where your Ticket or part of your Ticket is not for a specified Service (for example, where you have purchased an open return) you may make a reservation for a particular Service for the return Journey. You may film for personal or private purposes provided that such filming does not cause, and is not likely to cause, distress or alarm to any driver, National Express representative or any other customer or passenger. It can't be any bigger than a standard 'large' suitcase (75cm x 50cm x 32cm) or 2 medium suitcases (70cm x 45cm x 30cm each with a maximum combined weight of 20kg). GULF to INDIA: 20/30/40 Kgs (Based on the fare purchased) INDIA to GULF: 20 Kgs (23kg). If you are purchasing a ticket for another person, then it is your duty to make sure that they are aware of these Conditions and any applicable Special Conditions and agree to comply with them when they use the Ticket to travel on our Service. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. Book a hotel with Holidays by National Express, https://www.nationalexpress.com/en/help/wheelchair-user-guidelines, www.nationalexpress.com/en/help/privacy-centre, www.nationalexpress.com/en/help/tickets/open-returns, at the time(s) as is/are stated on the Ticket or in the Special Conditions which apply to the Ticket; or. You will need to make a reservation for a specific Service in accordance with Condition 5 if you want to ensure that there is a seat available on the return Service on which you want to travel. We carry a limited number onboard most coaches. Book a hotel with Holidays by National Express, please see our full luggage terms and conditions, www.nationalexpress.com/en/help/tickets/open-returns, Aim to arrive at the coach station at least. Please select your passenger type first and then add your coachcards. To see a list of accessible coach routes please clickhere. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. What's more, our friendly drivers will load your bags onto the coach for you, making the start of your journey even easier. If there are any items in left Luggage or other items of property which we consider are unlawful, dangerous or perishable or otherwise unsuitable for storage, we shall be entitled to hand them over to the relevant authorities or dispose of such items at any time. Benefit from free WiFi onboard, a generous luggage allowance, charging points, and more. As our storage facilities are limited we may only hold on to left or lost Luggage or other items of property for 28 days, after which time we reserve the right to dispose of it in any manner we consider appropriate. Make sure you bring it with you. It is also your responsibility to check if your Ticket shows that carriage is by a Third Party Provider as this will inform you that your contract is with that Third Party Provider. This includes liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation. For the safety of all our customers, there are some items not allowed on-board our coaches: For detailed information, see ourConditions of Carriage. (a) Connections with other National Express Services: We recommend that, when you book Tickets on more than one National Express Service, you allow at least the minimum connection time between those Services as specified in our timetable (as published from time to time). Baggage over this weight one would be charged an additional fee. Failure to do so, may result in the full adult fare being charged. Children under 14 cannot travel alone unless accompanied by an adult (16+). (a) No liability if you have no reservation: If we cancel or withdraw a Service before it has commenced, and you do not have a place reserved on it, we shall have no liability to you or any third party. (d) Time limit for refunds: You must make your claim for a refund of a Ticket no later than 28 days after the date on which your Ticket is valid for travel. If you are such a customer of that Third Party Provider, the contract will be between you and the relevant Third Party Provider, and will be subject to the Third Party Providers terms and conditions of carriage. - Add one extra item from 8.00 per passenger- Add two extra items from 16.00 per passenger- Add three extra items from 24.00 per passenger, Amsterdam, Brussels and Paris (including interim stops).
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