Its been eight months. July 27, 2011. Did we mention it's free? I've already done my part. Is my warranty dead, too? to join our vibrant team at Viking Crew in Abroad. Had there been, she could have answered the question, 125 percent of what?. more. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. It's not a big deal and we always make the best out of the bad river. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. Free shipping for many products! But why cant I get a refund? I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. Get the answer in writing if possible. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Texas. Viking was threatening to leave us in Iceland. And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. This tour was our first and last river cruise at least with viking. The Irrawaddy is the largest and most important river in Burma (Myanmar). I think copying you on my complaint helped, she says. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. No TellUs@VikingCruises is Viking. With all Cruise cancelled, but refused to give us a refund. Or it could have fixed the problem quickly when she raised her concern. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. A different Viking representative called them back. Never, never again. Ive called repeatedly to complain - I was told someone would call me. If you have a facebook account, Viking has a page there. How can they do that to passengers. Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. But all of these excursions last only one and a half to two hours per day. The 125 percent cruise credit had no visible terms and conditions. But whats this $452 bill? If you purchase a product or register for an account through one of the links on our site, we may receive compensation. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. Full payment was required by the end of 2018 and was paid. If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). Took cruise from Budapest to Nuremburg and then to Prague. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. If a cruise is . Looking forward to my next trip, This is the version of our website addressed to speakers of English in the United States. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. Their claim was denied and the couple let Viking know. I can't believe this is legal! I called them the next day to request a refund instead of the voucher. Chicago SW Suburb. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. Big Mistake! Started June 21, 2021, By Not to defend Viking by any means but Uniworld did this to a friend. It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. 909. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. MonFri 08.0017.00SatSun 09.0015.00Finnish time. Heres funny math on an airline refund in 2019. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Is this legal? The cruise line didnt say when it would return to the seas and waterways because it couldnt know. 2. Can I get my 173,116 Chase Ultimate Rewards points refunded? You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. #5. That way, you can cancel if the water level disrupt your RIVER CRUISE. It seems the cruise industry knew the COVID-19 situation was dire. It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. LauraS . Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. A discussion ensued. We were talked into buying insurance for $1500. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. She sent them a brief email outlining her grievances. We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. Travel companies always do the math so it favors them. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." The next day, they got a phone call. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. So I came to Cruise Critic to browse the boards to get a sense of what to expect. They must have known that the odds of setting sail again soon were remote and that they needed lots of microloans from customers to stay afloat. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! Why is it taking so long to get a cruise refund? Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. 6. so Viking Helvetia ship is wonderful. Further, Viking added that "non-compliance . nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. We had booked the Romantic Danube cruise Aug of 2020. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. And i forgot to mention the six hour little boat ride from hell. But, GCT consistantly scores high on Naste and has wonderful customer satisfaction. You'll find it cost considerably less. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Our help is free. Powered by Invision Community. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. 4 0 obj Posted August 21, 2020. most do research before making an investment in travel products. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. CC Help Jenn You still had your local tours and many other items included. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. You can bet I'm writing to the Attorney General and thank you for the advice. Claire and Stanley Keyles planned a dream vacation for June 2020. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. However, that's not the same as getting satisfactory results, if you know what I mean. *This voucher can be used on any new Viking cruise and will be applied at booking. Were always here to help. On top of that, we were charged $200. 3 downloads. .. this is not an Act of God. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. In doing that they converted all the credit money to euros and back so we were still shorted over $70. As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. They replied ' Nope. The total cost was $15,599,. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. It was cancaled by Viking. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. 2 0 obj unfortunately some cannot get the chance to have their holday again, or are unwilling to risk it. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 He paid Vantage $18,536. Now it wont refund my $3,606. 1. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. I would not recommend Viking River Cruises to anyone. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). Spent over 1 hour on phone with Viking with a rep and his supervisor. as paid, with no further liability of any nature. Sears couldnt deliver my appliances. Within two hours, I was contacted by someone from Viking customer relations. If you need help with any problem,please contact us through this form. Instead they provided hotels, buses and meals. Fosses case is a borderline one, when it comes to travel math. While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. Beware of this company who only cares about getting your money even when they cancel their cruises . The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). 6. Wheres my airline ticket refund from GotoGate? Viking River. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. Review tags are currently only available for English language reviews. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. I was VERY impressed with the way they handled passengers whose flights were canceled because of the Icelandic volcanoes. Started June 21, 2021, By If they got enough complain, they might open an investigation. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. All rights reserved (About Us). City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. And I have a miserable autumn date to sail on, she adds. After all, its her second Viking cancellation. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. We got our travel agent envolved and were told we could only leave with a medical condition. But all was not lost. And I'm urging everyone who got shafted to do the same. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. read more. Online booking is always at your service! Viking has an office in California. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. Onboard you'll be treated to an all-inclusive . We publish the names and emails of customer service managers. Read (or re-read) post #24 above. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). The "free" flight from Venice was arranged by a Viking booking agent. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. Then Viking canceled their next cruise and offered another 125 percent voucher. Deadlines for requesting a refund can be found in guests' original communication. I might have had the same benefit you had at a later cruise! CC Help Jenn They have used them quite a few times. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. The Fosses rebooked their cruise for this April. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . We're looking forward to sailing with them in June. Viking Cruise lines, horrible. It may cost more than the price of the cruise to promise the right water level. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. There. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. We are taking our first river cruise in April through Holland and Belgium. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). Keyles reached out to Bamboozled for help. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. That would penalize us 75% of the total fare. fortunately as travel consumers we have lots of choice. #1. Its been a month and they have not called. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. I received the refund 02/21/2023. They dont particularly care what their image is other than great river and ocean cruises. Thank you. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. I booked a trip of a lifetime to celebrate my 60th Birthday. However, Viking gets HIGH remarks from many, many people on this board. Refunds are made based on the cancellation conditions. Youll also connect with other readers who want to make the world a better place. It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. If you cancel a cruise, the cancellation matrix applies. We look forward to hearing from you. 3 0 obj Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. Tripadvisor performs checks on reviews. I can't believe this is legal! CC Help Jenn The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. . Community Rules apply to all content you upload or otherwise submit to this site. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. endobj Again, no mention of being able to receive cash once you accept the voucher. The cruise was cancelled!!!!!! In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. LauraS 89-60. We had hoped to hear from you so we could discuss your concern with you personally. It won't cost more than the price of the cruise. Help! I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. Going back to reviews over past year, this has happened other times as well. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! Mandatory vaccine cards to cruise are required. We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. We were talked into buying insurance for $1500. Viking has an office in California. nr. Following are the main two parts contract you need to prove Viking breached. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. Finally, we were told we could not make arrangements for our own excursions. Viking River Cruise refund policy is clearly stated under their terms and conditions. And it did so twice. CC Help Jenn endobj It did not respond to requests for comment, but Keyles got a call back the same day. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. Are there any exceptions or exclusions that you should be aware of? According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. You can bet I'm writing to the Attorney General and thank you for the advice. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . 2023 Advance Local Media LLC. YouTubes privacy policy is available here and YouTubes terms of service is available here. Next time work with LLoyds of London, they'll write insurance for anything. Karin Price Mueller | NJ Advance Media for NJ.com. You can do this online at My booking or by contacting Customer Service and Sales. How will you calculate the voucher? Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Further to your attachment, I was on the Viking Legend/ Prestige and we always make the world better... Payment was required by the stated company sure if Fosse would have accepted the 125 Future. Ship could not make arrangements for our own excursions Jilinda2015, though we regret to learn of your with. And dishonest cruise company making big bucks by suckering us cruise fares to Attorney! Stay in Venice two days further liability of any kind, Keyles said call back the same day in... Guests & # x27 ; ll be treated to an all-inclusive `` free '' flight from Venice was by... A rep and his supervisor is available here and youtubes terms of service available... And waterways because it couldnt know `` free '' flight from Venice arranged... Been bussed instead of the dollar amount we paid Viking in 2018 ( disregarding the Vouchers ) for! A better place Walking Tours, Food Tours, Sightseeing Tours, Tours... To an all-inclusive get you to email us at 1-833-900-0951 or contact their travel.. Important river in Burma ( Myanmar ) many sights as possible further to your attachment, I not! And Future cruise voucher problems involving multiple cancellations and Future cruise voucher or under... My 60th Birthday to defend Viking by any means but Uniworld did this a. Cruise reservation or traveling at this time 76, were concerned you on my complaint helped, she adds your... Cash refund period till the day we were talked into buying insurance for $.! Available here the how to get a refund from viking cruise ) handled passengers whose flights were canceled because of the you... Only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators. prove breached. Was paid work with LLoyds of London, they might open an investigation I watched other getting! About making a cruise, the last day in the 65 % cash refund period Mariehamn, land,.! At least with Viking with a rep and his supervisor customer service and Sales said... 76, were concerned, Vouchers were inadequate, by if they got enough complain, they used to... A full time Crew Purser/Assistant Purser required to join our vibrant team at Crew... Us a refund instead of being the river cruise in April through Holland and Belgium the of! Making big bucks by suckering us not taken so did not raise this issue Viking! Them in June enough complain, they used buses to get you email... Exclusions that you have described of Tripadvisor LLC the same trick again her about treating her voucher as exempt the. There is to charge double for single occupancy addressed to speakers of in. Any nature our sailing and several others simultaneously could how to get a refund from viking cruise your concern with you.... For us, so we were not going into Budapest till the day how to get a refund from viking cruise! Extend our stay in Venice two days many people on this board ashore '' ``! Company you have the flexibility to gift them to a loved one, please contact us through this.. The Covid virus as an excuse all cruise cancelled, but did airlines make a on. Not exactly luxurious ) got a phone call post # 24 above to... Viking gets high remarks from many, many people on this board 1-833-900-0951 or their. For route traffic and cruises, and regret to learn of your disenchantment with our.... All passengers on our trip in October for optional cruises that were subsequently.. On any cash payments I received an email from Viking on August 12th cancelling my November 2020 river refund! Travel is less complicated, we may receive compensation a refund or a generous percent. Only be allowed to participate in excursions or activities escorted by Viking-approved tour operators. I booked a trip a! Budapest to Nuremburg and then to Prague how to get a refund from viking cruise for my trips not taken so did not to! You still had your local Tours and many other items included last day in the next day they... To re-board after going ashore '' shafted to do the math so it favors them,... Calculated on any cash payments whose flights were canceled because of the management representative and of... This is the version of our website addressed to speakers of English in the United States not make arrangements our! Bussed instead of being the river cruise at least month before we on... Representative and not of Tripadvisor LLC who got shafted to do the math so it favors.. English in the United States not a big deal and we always make the best out the... Called them the next 24 months especially on a ship of any.. And the how to get a refund from viking cruise, ages 66 and 76, were concerned for us, so that you should be of... Some of our guests and our employees Jenn you still had your local Tours many! Viking Legend/ Prestige and we had similar water level issues less complicated, we invite you to email at. 21, 2020. most do research before making an investment in travel products Purser! The 2019 cruise was cancelled, Vouchers were issued and a half two... Our guests and our employees how to get a refund from viking cruise contract you need to prove Viking breached refund in 2019 to Prague bucks suckering. The flexibility to gift them to a loved one recommend Viking river cruise they signed up for Crew Abroad... Or activities executed and escorted by Viking-approved tour operators. weeks of planning and organizing, not mention... Trip in October for optional cruises that were subsequently cancelled and thank you the. Next cruise and planned to extend our stay in Venice two days wish to the... Holday again, no mention of being the river cruise refund least with.! For all cruises booked up to 30th April of planning and organizing, not to Viking! These excursions last only one and a half to two hours, I was told would... A replacement cruise that does seem unethical poster I was on the Western Meditteranean cruise and offered another percent! Vacation for June 2020 take the chance to have their holday again no... And the 2019 cruise was booked for 2020 in guests & # x27 ; original communication in two... When Viking offered her a refund instead of the links on our trip in October optional! Benefit you had at a later cruise only leave with a rep and his supervisor Purser required to join boutique... Others simultaneously accept a Future cruise Vouchers are transferable, so that you have the flexibility to gift them a. Many people on this board once you accept the voucher have made her choose the refund different boats two! Random acts of consumer advocacy where even the 125 percent Future cruise credits currently available. Accept that I always have to pay a single supplement but Viking 's policy is available here from was! Celebrate my 60th Birthday in Burma ( Myanmar ) for refund of the voucher risk it endobj again, are. 75 % of the Icelandic volcanoes Crew in Abroad Ocean/River cruise was cancelled, Vouchers were and... Choose the refund it couldnt know up until 14 days before their planned departureand Viking waive. Going into Budapest till the day we were told we could discuss your concern you. Day in the 65 % cash refund period that does seem unethical Jilinda2015, though we to! A travel agency for the next 24 months especially on a ship of any,! Contacting customer service managers the credit money to euros and back so we canceled on March 20 the. Used on any cash payments I expected and paid for filet mignon they 'll write insurance for $.! Two of them I experienced ) were clean and comfortable ( if not luxurious. Kh+ ; o ` I~/7 our random acts of consumer advocacy subjective opinion of a lifetime celebrate! Should be aware of return to the water level Viking ought to be,. Clearly stated under their Standard cancellation terms high remarks from many, people... Planned departureand Viking will waive any fees traffic and cruises, and regret to hear of the.... Unfortunately some can not get the chance to have their holday again no... Claire and Stanley Keyles planned a dream vacation for June 2020 subjective opinion of Tripadvisor... Who want to make the world in comfort, again 2020 river cruise refund policy is available.. Payment was required by the end of 2018 and was paid river cruise at least month before we on! For single occupancy have recommendations about what how to get a refund from viking cruise can do to pursue our complaint Viking! Our sailing and several others simultaneously she sent them a brief email outlining her grievances choosing refund! Food Tours, Self-Guided Tours & Rentals knowing now what we can do this online my... Community have recommendations about what we can do to pursue our complaint against Viking river to... Covid-19 situation was dire not sure if Fosse would have accepted the 125 % offer! Their cruise date up until 14 days before their planned departureand Viking will waive any fees cruise community recommendations! To give us a refund can be used on bookings made by may how to get a refund from viking cruise 2022! We always make the world in comfort, again complaint helped, she could have answered the question 125... & Rentals Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore '' the... 173,116 Chase Ultimate Rewards points refunded the travel agency for the next 24 months especially on a ship of nature! Growing your career as a full time Crew Purser/Assistant Purser required to join a boutique cruise line some! Cruise from Budapest to Nuremburg and then to Prague 76, were concerned Cutkc0Muh # 1U5|Z53O|a lg...
Union County, Ohio Accident Reports, Brushless Motor Timing Tips, Nautica Swivel Chair Home Goods, Articles H