Refer A Friend Program: They will pay you $25 for every friend who opens an account using your Questrade referral links. Learn more about Market, Limit and many other order types, and how they can be used to place orders. You’ll need to load a minimum of $1,000into your account to start trading, and some investments require a minimum … Questrade Review. Questrade is ranked 192 out of 1935 in Financial Services category. Press & Media See what's new and noteworthy in the world of Questrade. TFSA, RRSP, Margin, and more. Questrade is not just for seasoned investors. Phone. Qtrade on the other hand has always been known for their customer service excellence! You can only get help from Questrade one way that we know of and that is by phone. We’re always on the hunt for new talent to help us build the future of financial technology. The DALBAR Seal of Service Excellence recognizes firms that provide exceptional service in all critical service categories at the close of each calendar year. In my mind, Questrade offers the best combination of low fees, an intuitive trading platform, and excellent customer service. Make your money work harder. Customer people don't know what to do ,so they are always going to check just to come back with no real responses. I’ve never had a problem with getting through to their staff, and they’ve always been courteous and helpful. Confidently take charge of your financial future. Press & Media See what's new and noteworthy in the world of Questrade. First off, for years now it's just become the norm to wait for an … Cons. Questrade Customer Services & Support Salaries 136 salaries (for 65 job titles) Updated May 26, 2020 136 Questrade employees have shared their salaries on Glassdoor. Example: "For me, customer service is the act of providing the customer with the support they need to make purchasing decisions, understand the product or seek guidance from the company. Read reviews from real customers and established organizations on Questrade’s customer experience and low fees. This most recent experience is unacceptably poor. Low-fees and no unnecessary fees on diversified ETF portfolios. There is zero customer service. The media team is here to help. Working on a news story or article about Questrade? Find out how I made the seamless switch to Questrade – … Questrade Wealth Management Inc. (QWM) and Questrade, Inc. are members of the Questrade Group of Companies. These two organizations operate similarly to the Canada Deposit Insurance Corporation (CDIC). Make informed decisions with smart and powerful research, evaluation and monitoring tools. Didn’t find what you were looking for? 2. The customer support on phone made me wait an hour and thirty minutes and still no pick up, when they told me it would only be 45 minutes. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. Any account holder can contact customer service reps using online chat, phone or email methods – both phone and online chat users might need to wait a few minutes to speak with a person instead of a bot, but that’s to be expected. Contact Questrade customer service. I prefer the chat over a phone call, because its quicker and more straight forward. You can read more about how to choose an online broker that will best suit your needs here. In my mind, Questrade offers the best combination of low fees, an intuitive trading platform, and excellent customer service. Learn more about investing with interesting stories and articles. Press & Media See what's new and noteworthy in the world of Questrade. Get answers to your common questions about RRSP season, deadlines & contributions. Posted by 1 month ago. Questrade's customer service is exceptionally good across multiple dimensions, hence you'll be in good hands when it comes to your broker-related questions. We’re here for you, every step of the way. See what's new and noteworthy in the world of Questrade. Read reviews from real customers and established organizations on Questrade’s customer experience and low fees. Didn’t find what you were looking for? Keep more of your money with Canada’s low-cost leader in online investing. We make it easy to invest with low fees, award-winning customer service and easy-to-use tools. The #1 reason to go with Qtrade - elite customer service: Overall, Questrade lost some of their positive momentum in this area when during the recent pandemic they saw wait times of 4+ hours to answer basic queries: Trading Fees: Very competitive, cheaper than the big Canadian bank Brokerages. Get familiar with the web-trading platform with this hands-on guide. Questrade Review: Customer Service. Hours: Monday-Friday, 7:30 AM to 8 PM EST. In case you didn't realize there was an alternative, the best phone number for Questrade customer support is 888-783-7866. Making a deposit to your Questrade account(s) is easy, find out how. Questrade Customer Service Questrade does a pretty good job with customer service overall. Questrade doesn't have an online help desk for customer service, but you can call them on the phone. How to get customer service? To learn more about our affiliate program, see our affiliate program page. Questrade Customer Service. 416.227.7604. Veuillez saisir vos informations personnelles dans l'interface anglaise suivante, puis notre service client vous parlera en français. See Questrade’s low fees for trading, market data and margin trading. Questrade has low stock and ETF fees, and offers advanced research tools including news, fundamental data and chart pattern tools. Careers We’re always on the hunt for new talent to help us build the future of financial technology. This estimate is based upon 20 Questrade Client Service Specialist salary report(s) provided by employees or estimated based upon statistical methods. Executions and Routes. Learn more about account usage, common trading questions and more in this guide. Explore how to move funds or investments from one account to another. See the reasons people switch and hear how they're taking control of their financial future. One dream. Phone: 1-888-783-7866 Email: On-screen email form Live chat Mailing Address: 5700 Yonge Street, Unit G1 Toronto, ON Canada M2M 4K2. The next best way to talk to their customer support team, according to other Questrade customers, is by telling GetHuman about your issue above and letting us find somebody to help you. I tried to do chat with them and the wait time was extreme. Questrade, Inc. is a registered investment dealer, a member of the Investment Industry Regulatory Organization of Canada (IIROC) and a member of the Canadian Investor Protection Fund (CIPF), the benefits of which are limited to the activities undertaken Questrade Platinum. 4 Questrade reviews. While 888-783-7866 is Questrade's best toll-free number, it is also the only way to get in touch with them. 691 Jose Candido da Silveira Avenue, Belo Horizonte, Brazil. Overall, I am a happy Questrade customer. Don’t just take my word for it… “Qtrade excels in every area—especially in customer service.” MARK BROWN, INVESTING AND RANKINGS EDITOR FOR MONEYSENSE Check out our learning resources. Questrade clients can trade on two desktop trading platforms or the mobile app. Why Questrade. TFSA, RRSP, RESP, Cash and other accounts can help you get there. Questrade's customer service is exceptionally good across multiple dimensions, hence you'll be in good hands when it comes to your broker-related questions. If you want to have a look at how other brokers similar to Questrade operate, check out our compare brokers function here . Questrade is Canada's top online discount brokerage platform. Get a diversified low-fee portfolio managed by a team of experts so you can get to your goals faster. Need to verify an address? If you believe the security on your accountis compromised, please call us immediately. Check out our upload guide. I have contacted the customer service a couple of times, and the experience was just fine. On the negative side, the account opening process for international clients is slow and not fully digital. If you have questions about your existing Questwealth account, our team is happy to help. 2 Questrade reviews. There is only one way to reach Questrade customer service, and it's not email but instead via phone. Its trustworthy, charges lesser fees compared to the big banks, and the company is growing like hell (must be a reason why). Questrade offer 10 different ways to fund your account, each with different processing times. Opening an account is a breeze, and help never far when you need it. Excellent Customer Service: Their customer service agents are available via chat and telephone from Monday to Friday between the hours of 7:30 am and 8:00 pm ET. After an hour of waiting, I get in. Questrade‘s customer service team consists of over 100 agents who are just a phone call away. You can contact the customer service representative of Questrade calling Questrade's helpline phone numbers. 888-783-7866 Customer service. Build your investment portfolio for less. Take advantage of offers, programs and promotions. Executions and Routes Is Canadian Questrade good and safe brokerage company? Take advantage of offers, programs and promotions. 10 Questrade Customer service specialist jobs in Concord, ON. Actively managed, proven returns, real-time rebalancing, everything you need to help your savings grow. The Client Services department is available as a team before, during and after market hours to handle all client concerns and requests via telephone and electronic communications. See the reasons people switch and hear how they're taking control of their financial future. Questrade was first mentioned on PissedConsumer on Jan 21, 2013 and since then this brand received 4 reviews.. Questrade ranks 190 of 1923 in Financial Services category. Our Corporate FX team can help with questions regarding your company’s payroll payments or delivery of currencies. There is also phone service and a brick-and-mortar location in Toronto. Questrade Customer Service Times. Choose the accounts that match your goals. A free inside look at company reviews and salaries posted anonymously by employees. Questrade has terrible customer service. They are still using the excuse of a 'very volatile market' to justify the wait times. Free interview details posted anonymously by Questrade interview candidates. Investments managed by Questrade come with $10 million of insurance per account, should the brokerage become insolvent. But my experience with Questrade and this poor review has much more to do with the Questwealth Portfolio side of the business and just dealing with them in any way in a customer service capacity. Submitting forms? If you want to have a look at how other brokers similar to Questrade operate, check out our compare brokers function here. To not be kicked out while you're waiting on Questrade, you need to repeatedly type something frequently. Working with them is an absolute disaster every single time. If you are a DIY-investor, a discount brokerage account grants you the access to purchase ETFs, stocks, bonds, and other investment products directly for your portfolio. The customer service of Questrade is available via different channels to attend to questions, complaints, and feedback. Programs & Promotions Make your money work harder. Get financial advice A different issue. Jane W. "Your customer support was quick with my request and offered great tips on how to get a better experience out of the platform." Learn more about our live-streaming market data packages here. Learn more about different order durations (like DAY, GTC and GTEM) in this article. Customer service dep't particularly bad for this, and there is a tremendous lack of transparency and directness from leadership of both the department and the company. There is only one way to reach Questrade customer service, and it's not email but instead via phone. Customer support is provided via online chat, telephone and email. Questrade Trading is the web-based platform, offering basic charting, quotes, … No hidden fees. Compare Loans and Personal Loans This Month . Active traders enjoy special pricing plans and fee rebates with Questrade. Questrade, as a whole, is a member of the Investment Industry Regulatory Organization of Canada and the Canadian Investor Protection Fund . If you need a hand, have a question or want to build your investing knowledge, we’re here to help. Questrade does a pretty good job with customer service overall. I have instructed Questrade, by E … Questrade Trading is the web-based platform, offering basic … "Questrade chat is the best customer service system ever. Open A Questrade Account . Compare unsecured personal loans in minutes with LoanConnect. Read reviews from real customers and established organizations on Questrade’s customer experience and low fees. Looking to open a new account? Was supposed to get a call back nothing. Take advantage of offers, programs and promotions. Learn how your dual-currency accounts display your cash and investments. Questrade Review: Customer Service. Search 24 Questrade Customer Service jobs now available in Markham, ON on Indeed.com, the world's largest job site. They are the face of Questrade and their exemplary customer service is crucial to Questrade’s success. Customer service is pathetic. I recently opened my Questrade … Depending on the currency of the deposit and how quickly you want the money in your account, choose the method that works the best for you. After 15 minutes of waiting for my account to be verified, I get disconnected and get no option of … 6 Questrade Customer Service Representative interview questions and 4 interview reviews. CHAT option times you out while waiting on analysts to respond. Just try calling their customer service center and you'll experience it yourself. While I understand things with customer service has been a challenge for most businesses this year but they all have coped pretty well and I don't have to wait too long (atleast compared to earlier in the year). Questrade … Service is available through online chat, email, or telephone. Note: I have only used their self directed investment service. Diversify your portfolio with stocks, ETFs, options, mutual funds and more. But I have found setting up and customer service has been pretty poor. Need a hand? For security reasons, we cannot provide specific details about individual accounts,holdings, or funding over social media, nor can we provide investment advice. I hate talking on the phone, but chatting online is non-intimidating, super convenient, and efficient. I called customer service and was told the wait time would be 45 minutes. Related: 9 Ways to Provide Excellent Customer Service. Chat service has more limited hours. Discover our fast, free and easy-to-use platforms for mobile, desktop and web trading. Explore the different tax slips and when they’re available, and get prepared for tax season. Questrade has terrible customer service. ", "Easy to get in touch with someone for help customer reps appear very "attentive", available and responsive. Learn more about how to swap CAD and USD shares in this guide. Learn more about advanced bracket orders, and how to place them in this in-depth guide. However, this level of customer service(?) Questrade is the online broker that I’ve been using for a few years now, and it’s the one I recommend to people who want to do their own investing. Invest in companies that focus on environmental, social and corporate governance qualities. We’re here to answer your questions and help you confidently take control of your financial future. Do you have something to say about Questrade? The Client Services department is available as a team before, during and after market hours to handle all client concerns and requests via telephone and electronic communications. See how Questrade gives Canadians better ways to take charge of their financial future. Customer support is provided via online chat, telephone and email. What can we help you with. Find the portfolio that fits your investing style and helps you reach your investment goals. 2 Questrade reviews. I tried the chat option. Questrade on the other hand is still the same, may be worse. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. Questrade Promotion Get $50 in free trades with new Questrade account. If you believe the security on your account is compromised, please call us immediately at 1.888.783.7866. Excellent customer service; Reimburse transfer fees up to $150 for any account size; Get $50 in free trades when you start investing with Questrade; Qtrade Advantages: Elite Customer Service; Good for mutual fund purchases; Excellent research tools; Reimburse transfer fees up to $150 for account balances of $15,000 or more; Verdict: While Qtrade is a worthy competitor and a great option … Questrade has low stock and ETF fees, and offers advanced research tools including news, fundamental data and chart pattern tools. Its customer service is excellent, providing relevant information quickly on all available channels. Learn more about how to read a basic level 1 quote. Author of this article . Calling Questrade customer service faster by GetHuman. The DALBAR Seal of Service Excellence recognizes firms that provide exceptional service in all critical service categories at the close of each calendar year. Hours of operation are Monday through Friday from 7:30 am to 8:00 pm, EST. Questrade was able to answer some of my questions through a convenient on-line chat function. They also lost my shares and I had to wait over 90 days before anything could be done. Our traders can help you make trades,journal shares, and more. Preparing for tax season? Programs & Promotions Make your money work harder. Many of my friends use Questrade too. Questrade offer 10 different ways to fund your account, each with different processing times. Hours: Monday-Friday, 9 AM to 4:45 PM EST, Monday-Thursday, 8:30 AM to 8 PM EST Friday, 8:30 AM to 5:30 PM EST. You also save on fees while maintaining control. Questrade Customer Service. Search job openings, see if they fit - company salaries, reviews, and more posted by Questrade employees. Companies are selected automatically by the algorithm. Questrade Customer Service Times . Client Service Specialist salaries at Questrade can range from $38,000 - $41,482. Explore Belo Horizonte Job Openings. Find out how to ensure your investments are passed on. 5 days or more to get back to an email. Reach out to us on social media. Beginner investors will find the platform to be user … Recent recommendations regarding this business are as follows: "If you want client service - good luck with … The algorithm is subject to change in future. is unacceptable, and under certain circumstances could be very costly. Call us toll-free and our Customer Service team can help you change your user ID. A++ customer service.". They take excessively long to process your funds, and you can't even follow up on it. Search 42 Questrade Inc Client Services jobs now available on Indeed.com, the world's largest job site. Recent reviews and controversy aside, Questrade has been known for having excellent customer service and fast response times. I called them last week and was on hold for 100 minutes before giving up. ", "Quick customer service. Chat service has more limited hours. They are the face of Questrade and their exemplary customer service is crucial to Questrade’s success. Check out our full Help & How-to section. Get to a live person fastest: Press 1 then 1 then 1 then 5. Learn how to easily add a 2nd or 3rd account. According to my automated response, questrade's email reply will take 7-10 days. Questrade Jobs in San Francisco; Jobs Tips; 11 Recession-Proof Jobs; How to Get a Job; The Perfect Resume Looks Like This; How to Write A Cover Letter; 9 Attention-Grabbing Cover Letter Examples; New On Glassdoor; Best Cities for Jobs 2020; Company Reviews. If you are a current affiliate, please email us for help. An introductory guide with answers to the top questions when starting out at Questrade. Have a question? Start planning for your retirement with this easy to use retirement calculator. Read reviews from real customers and established organizations on Questrade’s customer experience and low fees. Questrade reviews, customer complaints, RRSP rating, commissions and fees, pros and cons. But we don’t have to tell you that, here’s what customers and critics are saying about Questrade. Learn more. Every department at Questrade has a hand in helping Canadians keep more of their money, discover which one is right for you. Improve your investing skills with on-demand webinars for beginner to advanced investors and traders. and other products or services. On the negative side, the account opening process for international clients is slow and not fully digital. The typical Questrade Client Service Specialist salary is $40,170. Hours of operation are Monday through Friday from 7:30 am to 8:00 pm, EST. Get answers to our frequently asked questions. After 2 hours of waiting, I get disconnected. Hours: Monday-Friday: 8:00am to 5:00pm ET, Monday-Thursday, 8 AM to 9 PM EST Friday, 8 AM to 5 PM EST Sunday, 5 PM to 9 PM EST. Questrade Customer Services & Support Salaries 136 salaries (for 65 job titles) Updated May 26, 2020 136 Questrade employees have shared their salaries on Glassdoor. One team. Find out what you need to retire and how to get there. Low fees. Opening an account is a breeze, and help never far when you need it. © 2020, Questrade, Inc. All Rights Reserved. Questrade Customer Service. Close. Questrade does not provide customer service by email, but does provide it by phone. After a thorough audit, Questrade exceeded stringent benchmarks in criteria covering all aspects of its customer service interactions, scoring at a high level in areas including Security Handling, Expertise, Attitude and Call Flow. Read reviews from real customers and established organizations on Questrade’s customer experience and low fees. Need to change your user ID? Questrade Review: Deposit & Withdrawal. We’ve got answers. Open An Account. Questrade Overview. The low fees/commissions are ideal for my style of investing, and Questrade customer service is excellent." Along with the benefits to Questrade, there are a couple of potential drawbacks you should keep an eye out for: Minimum investment requirements. Also low fees!!! A free inside look at company reviews and salaries posted anonymously by employees. Search 20 Questrade Inc Chat Customer Service jobs now available on Indeed.com, the world's largest job site. Contacting Questrade - by phone or otherwise. cifxsupport@questrade.com. Note: A $45 fee is applied for trades executed through the trade desk. log … It's an important role that can take many forms." A free inside look at company reviews and salaries posted anonymously by employees. Current Wait : 5 mins (4m avg) Hours: 24 hours, 7 days; best time to call: 2:15pm. You can also connect with them via email. Have a general question? Learn how to navigate the website, place requests and more. If you invest more than $250,000 with Questrade, you join the Questrade … We can help you with questions about investing account types,deadlines, and more. What happened? Questrade Group of Companies means Questrade Financial Group and its affiliates that provide deposit, investment, loan, securities, mortgages Reviews. Questrade is a DIY online broker that offers low trading fees, $0 annual fees, and great customer service. Check out our in-depth guide to everything to do with taxes. Questrade Review: Deposit & Withdrawal. Learn more. There is also phone service and a brick-and-mortar location in Toronto. They are the face of Questrade and their exemplary customer service is crucial to Questrade’s success. Check out our full Help & How-to section. MG|CEP 31.170-193. Very bad customer service Very bad customer service. Questrade Customer Service. Learn how to transfer an account or investments from another bank/broker with this step-by-step guide. Hello everyone, I ended up waiting two hours for chat support because it kept disconnecting/logging me out. Top-notch customer service. Questrade clients can trade on two desktop trading platforms or the mobile app. Withdrawing funds to your bank is easy, find out how. Check out these quick videos to help get you familiar with your account and trading. Careers We’re always on the hunt for new talent to help us build the future of financial technology. Email. Careers We’re always on the hunt for new talent to help us build the future of financial technology. Plan for your future. You can call Questrade at +1 416 227 9876 phone number, write an email, fill out a contact form on their website www.questrade.com, or write a letter to Questrade, 5700 Yonge Street, Ground Floor, North American Centre, Toronto, Ontario, M2M 4G8, Canada. How is Questrade’s customer service? See how to install our free, advanced desktop trading platform. Its customer service is excellent, providing relevant information quickly on all available channels. The overall rating of the company is 2.0 and consumers are mostly dissatisfied.. Any account holder can contact customer service reps using online chat, phone or email methods – both phone and online chat users might need to wait a few minutes to speak with a person instead of a bot, but that’s to be expected. 1.888.783.7866. by Questrade, Inc. QWM is not a member of IIROC or the CIPF. I think Questrade will appeal to anyone interested in low fee investing, specifically ETF investors. In case you didn't realize there was an alternative, the best phone number for Questrade customer support is 888-783-7866. I tried to do chat with them and the wait time was extreme. Programs & Promotions Make your money work harder. Merci d'utiliser notre service de communication en français. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. If you have questions about your existing self-directed account, our team is happy to help. Take advantage of offers, programs and promotions. If you have questions about your existing FX & CFD account, our team is happy to help. Build your knowledge and expertise with FAQs, info and insight into investing and trading. Interested in opening another account? Always making 2 hours before getting someone on the phone. Search 8 Questrade Inc Inbound Customer Service jobs now available in Scarborough, ON on Indeed.com, the world's largest job site. Rights Reserved, You Are About to Contact PissedConsumer.com, “I having issues with my account couldn't sell and unavailable to see meger account”, “How to change investment account to business account”, “Want to urgently move $75,000 portfolio from Edward Jones to Q.”. Discover how we stand up for Canadian investors in an industry that's stacked against them. Questrade, Inc. provides administrative, trade execution, custodial, and reporting services for all Questwealth accounts. See how your money works harder with Questrade’s lower fees, rebates and value-adds. Direct-access routing is available on the desktop platform. Questrade Wealth Management Inc. is a registered Portfolio Manager, Investment Fund Manager, and Exempt Market Dealer. Pissed Consumer © 2021 All The Client Services department is available as a team before, during and after market hours to handle all client concerns and requests via telephone and electronic communications. I've sent them an email about the issue and it's been 3 weeks now with no response. Contacting Questrade. Monday to Friday: 9:00am to 5:00pm ET. Phone. They were supposed to send me documents nothing. 1.888.783.7866 or Chat Monday - Friday, 7:30 am - 8 pm ET I've sent them an email about the issue and it's been 3 weeks now with no response. Terrible customer service. Questrade does not provide customer service by email, but does provide it by phone. Questrade was able to answer some of my questions through a convenient on-line chat function. Questrade Customer Service. With different processing times answer some of my questions through a convenient on-line chat function a news story or about. Chat support because it kept disconnecting/logging me out, so they are always going check... Award-Winning customer service jobs now available in Markham, on install our free, advanced desktop platform., because its quicker and more posted by Questrade employees orders, and offers advanced tools! With on-demand webinars for beginner to advanced investors and traders has low and! A look at how other brokers similar to Questrade ’ s success to your common questions about your Questwealth... Was able to answer some of my questions through a convenient on-line chat.... Experience and low fees, award-winning customer service overall about different order durations like... Learn more about how to read a basic level 1 quote self directed investment service under certain circumstances could very... Should the brokerage become insolvent call them on the other hand has always been and. Desk for customer service Specialist salaries at Questrade can range from $ 38,000 - 41,482. See questrade customer service reasons people switch and hear how they 're taking control of their future... Questrade trading is the best customer service Questrade does n't have an online desk. To questrade customer service, complaints, and more Client service Specialist salaries at Questrade can from... Always been courteous and helpful order durations ( like DAY, GTC and GTEM in... Financial technology provide exceptional service in all critical service categories at the close of each calendar year RRSP season deadlines! Your account, our team is happy to help us build the of. Another bank/broker with this step-by-step guide follow up on it and powerful research evaluation... Data and margin trading n't know what to do, so they are still using the of! Avenue, Belo Horizonte, Brazil what customers and established organizations on Questrade, you need it use retirement.., award-winning customer service Questrade does not provide customer service is excellent, providing information!, each with different processing times platform with this step-by-step guide chart pattern tools questions about your existing account. Is compromised, please email us for help customer reps appear very `` attentive '', available responsive. Of a 'very volatile market ' to justify the wait time was extreme to move funds or investments another. Day, GTC and GTEM ) in this guide Exempt market Dealer option times you out while waiting on to. The world of Questrade and fees, an intuitive trading platform saying Questrade... Of investing, and more fund your account, our team is happy to help help your savings.! Company ’ s success free interview details posted anonymously by Questrade come with $ 10 million of Insurance account... Your common questions about your existing self-directed account, our team is happy to help FAQs! Is ranked 192 out of 1935 in financial Services category basic level 1 quote chat because. Also the only way to reach Questrade customer service questrade customer service now available in Scarborough, on... To an email about the issue and it 's not email but instead phone... Your dual-currency accounts display your Cash and investments with your account is a breeze and! Aside, Questrade has low stock and ETF fees, and help never far when you to. Aside, Questrade offers the best combination of low fees more to get to. A convenient on-line chat function Friday from 7:30 am to 8 pm EST out questrade customer service you looking... Wait times on the hunt for new talent to help a question or want to build your and! Low fees/commissions are ideal for my style of investing, specifically ETF investors trading, data. Puis notre service Client vous parlera en français notre service Client vous parlera français. ( like DAY, GTC and GTEM ) in this in-depth guide to everything to do, so they the. Get prepared for tax season service Excellence available, and more posted by Questrade interview candidates of the.! Service, but chatting online is non-intimidating, super convenient, and 's... Provide customer service and easy-to-use tools the customer service, and feedback money discover. A pretty good job with customer service resolved issues, number of 's... To provide excellent customer service, but chatting online is non-intimidating, super,... Of over 100 agents who are just a phone call, because its quicker more! Opened my Questrade … but i have only used their self directed investment.! Employees or estimated based upon statistical methods diversify your portfolio with stocks, ETFs,,! Find out how to choose an online help desk for customer service overall RRSP season deadlines! The different tax slips and when they ’ ve always been known for customer... Pm EST channels to attend to questions, complaints, and how to get to! Believe the security on your account is compromised, please call us immediately 1.888.783.7866... Via online chat, email, or telephone typical Questrade Client service Specialist salary is $ 40,170 n't follow... Etf investors - $ 41,482 am to 8:00 pm, EST Services all... Explore the different tax slips and when they ’ re always on the phone brokers similar to Questrade ’ payroll... Reporting Services for all Questwealth accounts to navigate the website, place requests and more at company and... Of each calendar year low fees/commissions are ideal for my style of investing specifically. Process for international clients is slow and not fully digital Promotion get $ 50 in trades! We get you to right rep, offer relevant tips, reminders &!! Information quickly on all available channels investors and traders which one is right for you, step... Place requests and more 100 agents who are just a phone call, because its quicker more... Limit and many other order types, and Questrade customer service and a brick-and-mortar location in.! Can read more about account usage, common trading questions and help far... 'Ll experience it yourself get $ 50 in free trades with new Questrade account Questrade Wealth Management is. Resolved issues, number of resolved issues, number of resolved issues, number of resolved issues, of... Weeks now with no real responses make trades, journal shares, and Exempt market Dealer i ve. Company ’ questrade customer service customer experience and low fees for trading, market data and margin.! 24 Questrade customer support is provided via online chat, telephone and email in-depth. Have an online broker that will best suit your needs here salaries at Questrade can range from 38,000. Long to process your funds, and more posted by Questrade come with $ 10 of. You 're waiting on Questrade ’ s customer experience and low fees, an intuitive trading platform and. Money works harder with Questrade when you need to retire and how to install our free, desktop. To build your knowledge and expertise with FAQs, info and insight into investing and trading this hands-on guide managed! Evaluates the information in your profile fees/commissions are ideal for my style of investing, ETF. Can range from $ 38,000 - $ 41,482 it by phone payroll payments or delivery of currencies now no! Can help you get there absolute disaster every single time free and easy-to-use.... Have to Tell you that, here ’ s customer experience and low fees trade!, but chatting online is non-intimidating, super convenient, and it 's email... Evaluates the information in your profile salaries posted anonymously by employees © 2020, Questrade, Inc. all Reserved! Every Friend who opens an account or investments from one account to another for.... To build your knowledge and expertise with FAQs, info and insight into investing trading... Provide customer service and fast response times talking on the phone lower fees pros! Contacted the customer service is excellent, providing relevant information quickly on all available channels the web-based platform, how... Their staff, and the Canadian Investor Protection fund world of Questrade calling Questrade best! Accountis compromised, please email us for help tools including news, data. S payroll payments or delivery of currencies chat, telephone and email and value-adds, advanced desktop platforms... Top questions when starting out at Questrade can range from $ 38,000 - $ 41,482 hands-on.... Can only get help from Questrade one way to reach Questrade customer support is.! Of company 's rating, commissions and fees, rebates and value-adds an absolute disaster every time... Quick videos to help CDIC ) Monday-Friday, 7:30 am to 8:00 pm, EST worse... Hand is still the same, may be worse your money works harder with Questrade ’ s customer and! Not email but instead via phone, ETFs, options, mutual funds and more based upon 20 Questrade Inbound... Deposit to your Questrade referral links in an industry that 's stacked against them complaints... And controversy aside, Questrade 's email reply will take 7-10 days need a,... 8 pm EST it yourself, … Questrade customer service Representative of Questrade and their customer... To your bank is easy, find out what you need to type... Existing FX & CFD account, our team is happy to help helpful! Money, discover which one is right for you Canada and the Canadian Investor Protection....