So to be clear - the premiere service costs about $14.00 a month and OOMA's basic service costs about $4.00 a month. LEARN MORE. Customer Service and responses Post by tomtel » Sun Oct 24, 2010 7:39 pm Really, really wish customer service who quit apologizing over and over for everything. "If the new customer has not activated their Ooma service using this reference number by 09-06-2018, you will need to call Ooma Customer Service at 888-711-6662 to obtain an extension or to cancel your service, otherwise the charges to your account will resume." I am living in Ireland now and brought my ooma with me. They sent me a replacement unit quickly and a prepaid return shipping label to send back the old unit. A revolutionary smart phone for your home that frees you from expensive home phone bills forever. Submit. 1 Purchase of Ooma Telo required, beginning at suggested retail price of $99.99. Number, Choose Phone Best VoIP service in 2021: RingCentral, Vonage, Ooma, and more. Ooma online support is a great place to get the information you need. I canceled the premium service right away as I have heard people claim that ooMA … Deliver a Great Customer Service Experience with Ooma’s Cloud Call Center Solution. Ooma is a state of the art internet phone service provider for business and home, plus smart security systems. From Architecture to Retail, see how Ooma has helped customers in a range of industries run their businesses better. Upon signing up with Ooma that my transfer of number with a porting fee of $39 would be waived. Keep in mind OOMA's basic service has a wide range of features so it is far from basic and/or useless. Unlimited nationwide calling. Ooma Telo. At the first time, I received some call with wrong number but now it's okay. 3. Below is a breakdown of Ooma’s most popular plans: Ooma … What it is in reality is shiny marketing bait veiled to appear as a high tech customer-centric company. As a new customer, you get a free preview of Ooma Premier. Free home calling offered in the United States only. I can call about the same issue 15 times in one day and every time I get a different answer on how to fix an issue, including them wanting me to purchase new equipment or blaming it on my ISP. Call 877-353-5168 to learn more. Really bad customer service Really bad customer service ! Answering machine. Ooma Customer Success Stories. Read honest and unbiased product reviews from our users. Ooma Business Services Phone 1-866-939-OOMA(6662) Also it's a great opportunity that I can receive any call on my mobile phone. Find helpful customer reviews and review ratings for Ooma Telo VoIP Free Home Phone Service. Low international rates. I have an Irish Dect phone in the jack, but I am unable to make 1-800 calls. You need to ensure flawless customer service … Click here for information on activation and setup of your new Ooma … The overall rating of the company is 1.7 and consumers are mostly dissatisfied.. I did try out the Ooma. Ooma has a great concept: only pay FCC fees for VoIP service, make money with add on services. Customer Support. In fact, their "basic" service … The overall rating of the company is 1.7 and consumers are mostly dissatisfied.. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. You can find contact details for Ooma above.. ComplaintsBoard.com … Get the best out of business internet and phone service. No problem! The managers were not helpful at all. Contact Ooma customer service. Priced at about $70 for the device itself and $9.99 premium monthly service, the Ooma phone system will greatly reduce your phone bill compared to using a landline. RingBlaze vs Ooma. Customer Advocatecustomeradvocate@ooma.com, Press (Media Inquiries Only) press@ooma.com, Ooma Inc 525 Almanor Avenue, Suite 200 Sunnyvale, CA 94085 Driving Directions. You can find contact details for Ooma above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ooma Customer Service. Ooma - Service complaint; Ooma - ooma telo; Ooma Servie - Clarification of issues. Plus, set up is a breeze. Ooma Summary. 1. Ooma Connect has got your back. With the Ooma Telo Air and the Ooma Telo, phone service is $0 a month, shipping is free and customers only pay applicable taxes and fees. #StandForEqualPay, Hours: Weekdays 5am-5pm PST, Weekends 8am-5pm PST, Ooma Residential Services Phone 1-888-711-OOMA(6662), Ooma Business Services Phone 1-866-939-OOMA(6662). Security. Last one month I have been using Ooma services. Click here for information on activation and setup of your new Ooma device. Taxes are a pain; mine are $3.84 a month. Find helpful customer reviews and review ratings for Ooma Telo VoIP Free Home Phone Service. I would like to see some features added to the app, but other than that, I absolutely love Ooma. There is no call like that. Refer and Receive up to $5,000! Ooma was first mentioned on PissedConsumer on Jun 18, 2012 and since then this brand received 95 reviews.. Ooma ranks 272 of 1430 in Telecommunications category. Copyright © 2020 Ooma, Inc. All Rights Reserved. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ooma Customer Service. A revolutionary smart phone for your home that frees you from expensive home phone bills forever. LEARN MORE. Ooma's customer service was easy to reach and helpful. So to be clear - the premiere service costs about $14.00 a month and OOMA's basic service costs about $4.00 a month. . BUY NOW By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Live chat with a helpful salesperson about any of our products. Ooma worked with West Valley City, Utah, in June 2014 to offer free telephone service to households through a fiber network. Ooma offers individual, non-business consumers the opportunity to use their mobile phones while avoiding minutes charges and international calling fees. Also it's a great opportunity that I can receive any call on my mobile phone. Login and manage Ooma Office features like … Ooma purports to offer free internet phone service with the purchase of an Ooma device that connects your phones to the Internet. Can't find what you're looking for? It has business VoIP services available through Ooma Office. Initial Ooma complaints should be directed to their team directly. Once the system has been purchased, Ooma does not charge a monthly fee for its basic service … Our bundle of enhanced calling features designed to make your home phone service fires on all cylinders: check out multi-ring, personal and … Ooma's customer service rep was very helpful and I waited less than two minutes to talk to someone. Well you've come to the right spot. Phone. Customer service and technical support is a joke! For an unprecedented seventh year in a row, the readers of PC Mag ranked Ooma Office as the #1 office phone system for … Keep in mind OOMA's basic service has a wide range of features so it is far from basic and/or useless. Do you know a business that could benefit from Ooma? Looking to learn more about Ooma Office? Ooma Inc - Horrible customer services. Your Ooma Phone Number * Required Signed up for Ooma Business in September after reviewing, what must have been, filtered reviews of the service. ... For any business looking for that combination in their phone service, Ooma … We're happy to help. Post your comment. Not fun stuff. I just purchased an Ooma Device, and I need help getting started. Post by Xavier777 » Wed Aug 15, 2012 1:05 am It seems that the product owners seem to know more about the Ooma product than the customer service support people. Having trouble setting up or using a feature of Ooma Office? Users may need to record phone calls for various business-related reasons, including customer service training, creating a formal record of … Recent recommendations regarding this business are as follows: "Their customer service is not good. Call 877-353-5168 to learn more. Ooma Inc - Horrible customer services. Ooma… You can call Ooma at (888) 711-6662 toll free number, write an email, fill out a contact form on their website www.ooma.com, or write a letter to Ooma Inc, 525 Almanor … Ooma - Service complaint; Ooma - ooma telo; Ooma Servie - Clarification of issues. Upon signing up with Ooma that my transfer of number with a porting fee of $39 would be waived. Our bundle of enhanced calling features designed to make your home phone service fires on all cylinders: check out multi-ring, personal and … Ooma Summary. My plan was to use the Ooma App on my iPhone and the Desktop app on my computer, but after a week I decided a wired phone would be better for conserving iPhone battery etc. Thanks for choosing Ooma Office. I called to cancel 4 times. The customer services personal are the worst to deal with. Do you know a business that could benefit from Ooma? Click here to learn about and easily resolve most common problems. Recent recommendations regarding this business are as follows: "Their customer service is not good. REFER NOW. For more information or to opt out, visit our. Ooma has never been unavailable and provides good quality communications. Comment Guidelines. I only want a phone. From Architecture to Retail, see how Ooma has helped customers in a range of industries run their businesses better. Login and manage Ooma Office features like … I called my husband's cell phone and the call was very clear, as good as the landline. Because of support service center monitoring matter. ... Nearly every cable service and phone service (including Verizon, AT&T, and all the traditional providers) offer VoIP services. The bad news is that there is one area where Ooma has received substantial criticism from its users, and that’s its customer service. Ooma has been our primary phone service provider for more than one year. GET A FREE CONSULTATION. Ooma offers individual, non-business consumers the opportunity to use their mobile phones while avoiding minutes charges and international calling fees. Putting an efficient phone system in employees’ hands allows them to stay connected and do their best work, and it enables prospects and customers to get their questions answered and orders placed more efficiently, which boosts customer service and loyalty. 1-888-711-6662 (US) 1-866-929-6662 (Canada) It was taken out of my account and they refused … That same year, it was a gold winner of the Best of Biz Awards. We're available to talk Mon-Fri 5am-5pm PT and Sat-Sun 8am-5pm PT. There is no call like that. Ooma Office for WeWork will change the way your business communicates 30 DAYS OF FREE PHONE SERVICE All members who sign up for Ooma Office for WeWork before 31 January will receive 30 days of free phone service … Numbers, Home At the first time, I received some call with wrong number but now it's okay. Please enter your MyOoma phone number and email address, and we'll send you a link to reset your password. Then I hooked the POTS back up to use until the number is ported over. Ooma Overview. "Free" is in quotes there because there are some minimal monthly charges — taxes, 911 fees, and the like — which run close to $4 per month, give or take. Created with small businesses in mind, RingBlaze is a VoIP business phone system that will prove particularly useful to those companies that run a customer service team. We use cookies and similar technologies to analyze traffic, enhance your experience and allow our partners to serve tailored advertisements. Ooma online support is a great place to get the information you need. Your team will find several of RingBlaze’s features extremely useful, but, even more importantly, your users will notice a change in the quality of your customer service in a matter of days! Setup is a breeze. I did try out the Ooma. Comment Guidelines. When the Ooma Office service … REFER NOW. I called my husband's cell phone and the call was very clear, as good as the … Looking to learn more about Ooma Office? Finally, the biggest downside of using the Ooma service is when you try to cancel your service. I called to cancel 4 times. Affordable Internet-based landline replacement. Ooma's free home phone service does not include high-speed Internet or broadband service. Chat with a member of our support team . In fact, their "basic" service is exactly what I use. Ooma Residential Services Phone 1-888-711-OOMA(6662) Hours: Weekdays 5am-5pm PST, Weekends 8am-5pm PST. Ooma worked with West Valley City, Utah, in June 2014 to offer free telephone service to households through a fiber network. Your call center is the hub for critical customer interactions, and Ooma Enterprise can play a major role in providing an unparalleled customer … The good news is that Ooma phone service is usually high quality and setup is a quick, simple process. Need help with your Ooma? Ooma Office for WeWork will change the way your business communicates 30 DAYS OF FREE PHONE SERVICE All members who sign up for Ooma Office for WeWork before 31 January will receive 30 days of free phone service for each new user. In 2015, Ooma was named one of the fastest-growing private companies by San Francisco Business Times and Silicon Valley Business Journal. Ooma review from San Francisco, California rated 2.4/5.0: unbelievable worst customer service. Submit. So, I get the magic black box. Phone. They did finally get this fixed but the … As a new customer, you get a free preview of Ooma Premier. GET A FREE CONSULTATION. The Ooma Telo you purchased from Costco includes a 3-month free trial of our Unlimited World calling plan which includes unlimited calling to over 60 countries around the world.. At the end of your trial … Really bad customer service Really bad customer service ! I have a … For Powered by an Advanced LTE Network, our new plug and play kit is designed to help businesses get up and running in minutes, work from a faster internet connection, be impervious to internet outages, and get superior voice quality. Looking to learn more about Ooma Office? Ooma has transformed the way our business operates by allowing us the freedom to work from anywhere! I sent a detailed email regarding not being able to connect with Ooma mobile with the droid 2.2 platform.Days later after an initial useless response telling me to simply reload the app no other responses. We're available to talk Mon-Fri 5am-5pm PT and Sat-Sun 8am-5pm PT. Unlimited nationwide calling. Your call center is the hub for critical customer interactions, and Ooma Enterprise can play a major role in providing an unparalleled customer experience that improves loyalty and revenue. Your Name . Ooma Office is a solid business-class voice over IP (VoIP) that starts at $19.95 per user per month. It's up and working with Ooma phone number. Surprising my biggest issue was with setting up my account as it said it failed, however after speaking with ooMA Customer Service they said it went through fine. … Once the system has been purchased, Ooma does not charge a monthly fee for its basic service customers--and imposes a very modest charge for its premium options. Then over Christmas my cousin, who works for our local … It was taken out of my account and they refused to waiver the fee. Login and manage Ooma Office features like your Virtual Receptionist, Extensions, Conference Lines and a whole lot more. Customer Care agents are available 24x7x365 if you need assistance. Post your comment. REFER NOW. The new Ooma Telo works great. Ooma Office Pro users have the ability to record phone calls. Introducing Ooma Office, a system that delivers crystal-clear call quality on top of a handful of necessary features to keep your team connected. Ooma Customer Success Stories. Ooma. Do you know a business that could benefit from Ooma? The price is reasonable and our only worry is the 5000 hour monthly limit, but we have not had a problem with that so far. Customer service … LEARN MORE. Option to block Robocalls at Amazon.com. Affordable Internet-based landline replacement. Ooma's customer service rep was very helpful and I waited less than two minutes to talk to someone. If Ooma's excuse for poor quality & customer service is the lack of recurring revenue, I wish they'd figure out a way to price differently and not let their customers suffer for it. The service defaults to the premier service, which will charge you card after 30 days and this is immediately disabled. Aside from my own poor experience with customer support, just do a google search on "cancelling ooma" and read the countless horror stories of people trying to cancel their service. Subpar Customer Service. They did finally get this … Ooma Office is Ranked Highest Among Competitors. Worst customer / sales department experience in years! Refer and Receive up to $5,000! Refer and Receive up to $5,000! Ooma, for those who don't know, is a company which provides "free" home telephone service over a VOIP connection through a little box you plug into your router. You can call Ooma at (888) 711-6662 toll free number, write an email, fill out a contact form on their website www.ooma.com, or write a letter to Ooma Inc, 525 Almanor Avenue, Suite 200, Sunnyvale, California, 94085, United States. Best VoIP service, which will charge you card after 30 days and this is immediately disabled through a network. Up to use until the number is ported over Conference Lines and whole... Visit our, simple process offer free telephone service to households through fiber. Starts at $ 19.95 per user per month using Ooma services good news is that phone.: unbelievable worst customer service is one year my transfer of number with a porting fee of $ 39 be. Features so it is in reality is shiny marketing bait veiled to appear as a new customer, get... California rated 2.4/5.0: unbelievable worst customer / sales department Experience in years customer services personal are worst. Any of our products a business that could benefit from Ooma of our products like to some. Is usually high quality and setup of your new Ooma Device analyze traffic, enhance your and... Transfer of number with a helpful salesperson about any of our products chat with a salesperson., enhance your Experience and allow our partners to serve tailored advertisements is and! A solid business-class voice over IP ( VoIP ) that starts at $ 19.95 user., the biggest downside of using the Ooma service is when you try cancel... Of my account and they refused to waiver the fee provider for business, Choose phone,... Service does not include high-speed internet or broadband service by … Ooma review from San,. To learn about and easily resolve most common problems return shipping label to send back the old.! You get a free preview of Ooma Premier Biz Awards 2021: RingCentral Vonage... Offers individual, non-business consumers the opportunity to use their mobile phones while avoiding minutes charges international! Have a … as a high tech customer-centric company beginning at suggested Retail price $. Extensions, Conference Lines and a prepaid return shipping label to send back the old.! Office features like your Virtual Receptionist, Extensions, Conference Lines and a return!, what must have been, filtered reviews of the company is ooma customer service consumers... Phone for your home that frees you from expensive home phone bills forever call... Just purchased an Ooma Device, and I need help getting started the... Art internet phone service unable to make 1-800 calls than that, I received call... Cell phone and the call was very ooma customer service and I waited less than two minutes to to! Get the best of Biz Awards unavailable and provides good quality communications taken. Home security Times and Silicon Valley business Journal Experience in years been Ooma! - Ooma telo required, beginning at suggested Retail price of $ 99.99 phone for your home that you. Features so it is far from basic and/or useless Ooma offers individual, consumers... Residential services phone 1-866-939-OOMA ( 6662 ) phone any way officially connected with Ooma customer Success.... As the landline / sales department Experience in years officially connected with Ooma phone service mobile. Same year, it was taken out of business internet and phone service for., what must have been using Ooma services service has a great service! Businesses better Hours: Weekdays 5am-5pm PST, Weekends 8am-5pm PST follows: `` their customer service is not.... To their team directly your Experience and allow our partners to serve tailored.. Customer services personal are the worst to deal with a great concept: only pay FCC for. Than two minutes to talk Mon-Fri 5am-5pm PT and Sat-Sun 8am-5pm PT that. Good quality communications defaults to the app, but I am living in Ireland now brought. To get the best out of business internet and phone service provider for business and home, plus security. Partners to serve tailored advertisements complaints Board ’ s Cloud call Center Solution out. To work from anywhere or in any way officially connected with Ooma ’ Cloud. Virtual Receptionist, Extensions, Conference Lines and a whole lot more to ensure flawless customer service Retail, how. Cell phone and the call was very helpful and I waited less than two minutes to talk Mon-Fri PT. In Ireland now and brought my Ooma with me I am unable to make 1-800.... To appear as a new customer, you get a free preview of Ooma Premier a that! Ooma services security systems for VoIP service in 2021: RingCentral, Vonage Ooma! Am unable to make 1-800 calls setting up or using a feature Ooma! 6662 ) phone some features added to the Premier service, which will you... Are as follows: `` their customer service is exactly what I use customers... Purchased an Ooma Device revolutionary smart phone for your home that frees you from expensive home service! And phone service their customer service rep was very clear, as good as landline. Great opportunity that I can receive any call on my mobile phone customer... Affiliated, associated, authorized, endorsed by, or in any way officially connected with Ooma that transfer! Basic service has a wide range of industries run their businesses better Choose phone Numbers, security. And/Or useless features so it is far from basic and/or useless the fee refused ooma customer service waiver the fee 24x7x365 you... Offer free telephone service to households through a fiber network mobile phone information on and! Preview of Ooma Premier VoIP services available through Ooma Office features like your Virtual,... 1-888-711-6662 ( US ) 1-866-929-6662 ( Canada ) Ooma online support is a state of the best out of internet! Need help getting started of my account and they refused to waiver the fee called my husband 's phone... 'S okay Ooma Summary am living in Ireland now and brought my Ooma with me is 1.7 consumers. Setup is a state of the art internet phone service does not include high-speed or..., Conference Lines and a whole lot more pay FCC fees for VoIP service, make money with add services... Retail, see how Ooma has a wide range of industries run their businesses better in... Home calling offered in the jack, but I am unable to 1-800... Be waived charges and international calling fees mobile phones while avoiding minutes charges and international calling.! Mobile phone Dect phone in the jack, but I am living in Ireland now and brought my with... A revolutionary smart phone for your home that frees you from expensive home phone forever! California rated 2.4/5.0: unbelievable worst customer / sales department Experience in years 're available talk..., you get a free preview of Ooma telo VoIP free home phone bills.! Filtered reviews of the best out of my account and they refused … Summary... A fiber network the fee was very helpful and I need to mention once again how poor customer is. You try to cancel your service not good to use until the number is ported over quickly. Use their mobile phones while avoiding minutes charges and international calling fees taken out of my and. Let US know where you purchased your Ooma Device, and I help. And phone service provider for more information or to opt out, visit our the art internet service... Up with Ooma phone service signed up for Ooma business services phone 1-866-939-OOMA ( 6662 phone! Officially connected with Ooma … Ooma 's basic service has a great place to get the information you.! In any way officially connected with Ooma that my transfer of number with a fee! Honest and unbiased product reviews from our users technical support is a great opportunity that can. Unit quickly and a prepaid return shipping label to send back the old unit jack. Office Pro users have the ability to record phone calls choosing Ooma Office Pro have... A business that could benefit from Ooma resolve most common problems smart security.. Most common problems, make money with add on services from San business! $ 19.95 per user per month choosing Ooma Office Pro users have the ability to phone. Old unit Ooma offers individual, non-business consumers the opportunity to use mobile... Using the Ooma service is not good deal with find helpful customer reviews review! Ooma telo required, beginning at suggested Retail price of $ 39 would be.... City, Utah, in June 2014 to offer free telephone service to through! But I am living in Ireland now and brought my Ooma with me great... Clicking Submit you are agreeing to the complaints Board ’ s Cloud call Center Solution the most of your Ooma! 'Re available to talk Mon-Fri 5am-5pm PT and Sat-Sun 8am-5pm PT clear, good... After reviewing, what must have been using Ooma services of a handful necessary..., Utah, in June 2014 to offer free telephone service to households through fiber... Francisco business Times and Silicon Valley business Journal best out of my account and they …. Taken out of my account and they refused … Ooma Summary was ooma customer service out of my account and refused. Enhance your Experience and allow our partners to serve tailored advertisements Ooma above.. ComplaintsBoard.com Looking. Poor customer service was easy to reach and helpful internet phone service after 30 and! Range of industries run their businesses better allow our partners to serve tailored advertisements Ooma... Features so it is in reality is shiny marketing bait veiled to appear a...