People Building, Maylands Avenue, Hemel Hempstead Industrial Estate, They forgot to put dress and two dresses were wrong, Seller refused to change the wrong size of the dress, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. That was my first experience with Asos and certainly is the last. I have ordered 5 bridesmaids dresses from the company www.asos.co.uk. It was disaster, because these people placed wrong 2 dresses and one was missing at all. The next best way to talk to their customer support team, according to other Asos customers, is by telling GetHuman about your issue above and letting us find somebody to help you. They were scheduled to be delivered 5 days before her birthday, which i thought was plenty of time. I ordered several items for my girlfriend from Asos as a gift. Building 2. There are also membership opportunities to provide you with even more value. I'll never order anything from them again! This lets users get free stand… Cc query no *********I am tired of trying to resolve this problem! Doing nothing would be this company's favorite pastime, if they had the energy for it. I purchase bikiny from asos.com and according to their size guide it should have fitted me perfectly. We don't know a phone number for Asos, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. I have purchased several items from Asos and never received what I paid for. If it's former, check an approved size guide for ASOS swimwear here https://fashionbrobot.com/asos-shorts-swimwear-sizes/. Amy Danielle Brunt, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. The ASOS Premier membership costs $29 for a three-month membership. I was told the refund was issued. I love that they offer 'Curve' and I love their low price points but recently I had a really poor service experience that has made me weary.They delivered something to wrong address then asked that I go find the parcel, when I visited the address no one had seen any sign of it, then Asos tell me that they were mistaken and that the order was never delivered. This order was a gift for my husband's 30th birthday on Thursday 18th. When I phoned asos they told me it had been delivered to me. This is so unprofessional. I contacted Asos customer support and was told that there was an error in their system so the delivery date has changed. Weeks passed and I received nothing so I contacted their customer service to see what was going on. 61,262 people have already reviewed ASOS. Use this comments board to leave complaints and reviews about Asos.com. I contacted the seller and asked if it was possible to change it, but the seller refused and told that it was sold with the discount and they did have any other sizes. Continue using CHF FREE STANDARD SHIPPING ON ORDERS OVER 100 € / 100 £ / 100 $. My area that I live in is in tier 3 high alert due to the Covid-19 pandemic and I am in the vulnerable category so am in shielding so I can't leave the house any time soon. United Kingdom - HP24NW. Continue. Poor customer service I've bought from asos several times in the recent years, and never had a problem. Unfortunately, right now Asos doesn't have any phone numbers. In short, the two companies are not related. Read about their experiences and share your own! I purchased an online gift card at ASOS and accidentally typed wrong address. I'll never order anything from them again! Spok... My name: Wren Vulcano*There was a charge made to my credit card on **-**-**** for the a... No item has been received from the above, please confirm and reply. Story behind how two entrepreneurs built a mens haircare brand from a barbershop to being stocked in Asos. I placed an order on Asos for some clothes as a present for my sisters birthday. I have approached the ASOS customer care team on over five occasions about the issue and still haven’t … Effective 10/15/2020 the repair facility based in Canada is currently closed for walk-in service. Hours and availability of the ASUS walk-in Repair Center based in Canada may be subject to change. Besides calling, the next favorite option for customers looking for help is via care@asos.com for Customer Service. If you think this information is inaccurate or know of other ways to contact Asos … I chatted with ASOS this morning about a refund. I want to know what you can do to resolve this issue before I attempt to take it even further so I want this escalated to management, I either want a full refund and keep the shoes or someone comes to my property and collects the parcel within an acceptable time frame and you can order another pair for next day delivery by the 18th before my refund is processed. Absolute rubbish! So first they failed to deliver, next they lied about it and refused to give me a refund, and then it took TWO days of arguing over the phone to get them to admit their lies! Sharing is what powers GetHuman's free customer service contact information and tools. If you think this information is inaccurate or know of other ways to contact Asos please let us know so we can share with other customers. Really bad experience guys! They never replied to my messages, so I tried their live chat, but their rep was totally unprofessional and said that there was nothing he could do. I would say that if you are thinking of buying something from Asos, good luck loosing your money! Chat Now (Online) - Approximate wait time is 5 minutes. The delivery date came and no package, I figured I would leave it another day, still no package. I submitted a request to return the order and it was received on the **th dey and the a... My credit card was hacked. Absolutely horrendous customer service! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Asos.com … I told Asos that they made a mistake and it was only their fault. Besides calling, the next favorite option for customers looking for help is via care@asos.com for Customer Service. From a mere three advisors in 2000, there are over 1,300 of us at the moment – and our number keeps … And you can click here if you want to compare all the contact information we've gathered for Asos. Asos also … And you can click here if you want to compare all the contact information we've gathered for Asos. After two days of kicking and screaming they finally admitted that IT HAD NEVER LEFT THE WAREHOUSE! ASOS Contacts & Live Chat | ASOS Customer Care Need to get in touch? Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? I will never use Asos again. I was also unable to track my package, because they never gave my tracking number. They promised to call me back, but that never happened. One was sold with the discount, and the price was about £40, and the second dress cost me £30. Read about their experiences and share your own! The ASOS headquarters are in Camden, North London with their customer service team being based in Hemel Hempstead offering 24 hour customer care. Unfortunately the customer service … While Asos does not have a toll-free number, there are 4 total ways to get in touch with them. I opened my package and firstly I notice the shoe box is absolutely battered and this isn't down to the courier as the outer packing was untouched and I am disgusted not only was the state of the box unimaginable the shoe itself has a white ink stain on it, these trainers were £104.95 so I'm not going to take it lightly. I wanted that top for a special event, which already passed. Common reasons that people try to call Asos customer support department include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. I got the order really fast, but the size of the second dress was wrong. My name is Amy Danielle Brunt and I made an order with ASOS on 13th of December [protected], I pay for premier delivery and I didn't receive my package until the 15th so that upset me for a start and it's not the first time it's happened. But they refused to give me a refund and said that the problem was all mine. These people are very unprofessional. Explore. But got nothing instead. Hemel Hempstead, England, Hertfordshire. The person at the wrong address refused to give them back. Online is what we do best at ASOS so we handle Customer Care enquiries mainly by email or social media. There was no communication, they replied only with their stupid computer generated messages and provided no useful information. ASOS has a consumer rating of 1.89 stars from 1,268 reviews indicating that most customers are generally dissatisfied with their purchases. It's not quite clear from your message whether their size guide was wrong or it was a processing mistake. I cannot even comprehend the level of upset and anger and stress this has caused me, I expect your reply and hope it's within a respectable time frame. I spoke with their entire staff and even with their Facebook reps, but no one ever helped me! I ordered some shoes from Asos. Hello, navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. Consumers complaining about ASOS most frequently … navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. Building 2. When I contacted their customer care to ask about the status of my order I was disgusted with how unprofessional they were. If you … You can help! The following is an email that was sent to asos after a pair of nike shoes i purchased was delivered. During this time please utilize our self-service options for product support and to facilitate a repair service request via mail-in service. I have chatted twice... Hi, I placed order * ********* and ordered the wrong size belt. Our service tracks the best deals from the various providers in your home area. ASOS customer service is usually 5 stars however I have spent a week trying to get money back for an order I cancelled yet they still took the money. ASOS GIVE ME BACK MY MONEY ASOS GIVE ME BACK MY MONEY Firstly, Asos have the worst customer service ever! Now I had problems with logging into asos account and not receiving a order confirmation message. Connect with your favorite people. ASOS is by no means the perfect site and there’s still plenty of room to improve the customer experience – including product reviews. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Asos anyways and help you with your issue. I have been put in a very unfair difficult situation that I did not cause, it's not my fault ASOS deemed it acceptable to send me my items in such a despicable state. First: share to improve GetHuman-scbloom's odds. Asos.com Customer Service Contacts. Absolutely not, but they didnt believe me. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Over the last 18 months, 15,126 customers like you have come in search of a phone number for Asos and helped us confirm they don't have one. So, I can't return the item myself nor is there anyone that can do it for me, I was offered the option for a courier to collect my parcel however I would need to print the label and I do not have access to a printer and I cannot go to an internet cafe to print the label and if I could do that, I would be able to take the parcel to the post office and return it myself. Customer Service Representative (16) Customer Advisor (13) Customer Care Representative (13) Team Leader (11) Customer Care (10) Customer Service (9) Senior Software Engineer (8) Customer Service Advisor (8) Software Engineer (7) Manager (7) Assistant Merchandiser (7) Assistant Buyer (6) Customer … I went online and decided to order... For the first time I tried Asos and decided to order something. Just spoken to an agent at ASOS head office who confirmed that marketplace are completely separate to them and have "No customer service department", and ASOS head office refuse to assist with … Asos is horrible! It was impossible to contact these guys, because their mail box was full and all my emails were returned back. Please keep sharing your experiences so we can continue to improve this free resource. For example, see our Verizon FiOS Phone Number page. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. It wasn’t mentioned that my specific bikini was going to get smaller and I should have taken that into account. Even if I'll get what I ordered I will never buy anything from them again! Nobody takes any responsibility. Don't you dare until you read the shocking complaints about the online store in our ASOS review. I bought several items and paid for an express shipping. Well, the problem was that their rep never changed my address and my items were delivered to the wrong address! Asos, postage service and the person who has my shoes, you all will pay! Asos Hotline: contact the Customer Service. The customer service is … It's not always clear what is the best way to talk to Asos representatives, so we started compiling this information built from suggestions from the customer community. Find answers to all your questions at ASOS Customer Care. More emails have been sent yet i still have had no response and treated disgustingly and im still stuck with a faulty item. I ordered two dresses from www.asos.co.uk. GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. Not only was I put in a very bad situation through no fault of my own I was treated by certain colleagues in an unacceptable manner, I have been pushed from pillar to post I was told I would be contacted within 24 hours and no one contacted me so I had to chase it up to then speak to "Princess" on ASOS chat for 20 minutes for her to just END the conversation, So I had to retype it all out again when I was put through to another advisor "Gina Lynn" for her to then just sit there and read all of my messages and not respond which is disgustingly rude. I hope they are not lying. When I went to their website I could not find their phone number, so I emailed and asked about the status of my order. Atrocious and unhelpful customer service! Rather than trying to call Asos we recommend you tell us what issue you are having and then possibly contact them via email or facebook or twitter or web. People Building, Maylands Avenue, Hemel Hempstead Industrial Estate. The next best way to talk to their customer support team, according to other Asos customers, is by telling GetHuman about your issue above and letting us find somebody to help you. I started to explain that it was another dress, but he didn’t listen to me and stopped to reply. For example, see our Verizon FiOS Phone Number page. Absolutely ridiculous! GetHuman builds free tools and shares information amongst customers of companies like Asos. They suggested me contacting the people who received my stuff. Stay as far as possible from these people. You can find contact details for Asos.com above. Great! Now because all of this has happened my husband will not get his present in time because of the careless actions of this company so not only can we not go out to celebrate his 30th he now doesn't have his present and I am so disgusted I'm very close to leaving very bad reviews on social media. I've purchased some items from Asos and after I paid I realized that the delivery address I submitted was wrong. Do you want to shop for fashion on ASOS.com? I ordered two small items from this website. They just took £209 from my account without me making an order, I called and … They ar... Hi, I haven't received my parcel till today, Hello,*I request the cancellation of my account**Anna Maria Serenari*email: *****@***.com.